Goldco Reviews & Complaints: Good Gold IRA Custodian?

Google: N/a
BBB: 4.81/5 A+
Trustpilot: 4.8/5

Goldco is a precious metals IRA custodian based in Woodland Hills, California. It specializes in allowing customers to convert their existing 401(k), 403(b), and 457 plans into individual retirement accounts (IRAs) containing gold and other precious metals. Goldco's average rating on Focus on the User is 4.8/5.

The company, founded in 2006, offers a range of products including gold and silver coins and bullion, as well as platinum and palladium options. They facilitate both direct purchases for customers and storage services within a Precious Metals IRA framework. Despite its focus on precious metals IRAs, Goldco also supports cash purchases of metals.

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Featured Reviews

Top Review

Rosalie H
5 stars

"The team at American Hartford Gold Group, was very knowledgeable, and the customer service was next level. they educated me and helped me make the best decision..."

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Top Complaint

Richard G
1 star

"I am hoping that someone from GoldCo will see this post and respond. My Father opened a precious metals IRA in late July and he is extremely distressed by the drop in value of his retirement investment. Upon investigation, it appears that there was a significant delay in..."

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What is Goldco?

Goldco was established in 2006 and operates from its headquarters in Woodland Hills, California. It's a full-service investment firm, offering customers the ability to roll over their existing retirement accounts into Precious Metals IRAs. Goldco specializes in gold and silver coins and bullion, but also extends its services to platinum and palladium. Customers can either receive direct shipment of their purchases or opt for storage within a Precious Metals IRA.

Goldco Ratings

Goldco Reputation

Focus on the User Review
Focus on the User
4.8/5 stars
2035 reviews (Aggregated)
Google Reviews
Google Reviews
BBB Reviews
4.81/5 A+
771 reviews
Trustpilot Reviews
4.8/5 stars
1264 reviews

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Goldco Reviews

Top Goldco Reviews

5 starsFeatured

"Opening a Rollover Precious Metals IRA was made simple with the assistance received from my advisor at Goldco. I am very pleased with the efficient way that everything was handled. The entire process was completed in less than three weeks, which included time I needed to sell assets in another IRA, receive the settlement proceeds, and transfer them to the new IRA. I highly recommend Goldco because of the detailed guidance provided to complete this process."

Trustpilot Review
Rosalie H
5 stars
5 starsFeatured

"Goldco returns calls in a timely manner. They are businesslike and at the same time, give you an opportunity to ask questions. Very knowledgable and professional. Even if they did not offer a free safe for writing a review, I would have said the same thing."

Trustpilot Review
Maria E
5 stars
5 starsFeatured

"Quick, easy and user friendly experience, made purchase and was reviewed with accuracy would use service again."

BBB Review
Michael P
5 stars
5 starsFeatured

"Outstanding help me make informed decisions on my purchases will definitely use them again for future purchases and recommend them to my friends and family."

Trustpilot Review
David B
5 stars
Goldco Complaints

Worst Goldco Complaints

1 starFeatured

"I am hoping that someone from GoldCo will see this post and respond. My Father opened a precious metals IRA in late July and he is extremely distressed by the drop in value of his retirement investment. Upon investigation, it appears that there was a significant delay in purchasing the coins and a huge gap between the value of the coin and quoted value on his purchase invoice. Our calls are not being returned and it is causing him to lose sleep. We hope that you will call us back to address our concerns and will honor your posted 100% satisfaction guarantee. Update: Thank you for your quick reply. I’ve sent an email as you instructed with the additional information for my Dad. Looking forward to our having our detailed concerns heard."

Trustpilot Review
Richard G
1 star
1 starFeatured

"I opened a special metals IRA through GOLDCO. I allowed for the transfer of my IRA in the amount of $112,402.90. This was to be put into silver and gold and then also be go in a $10,000 bonus for using them. So with my math were looking at $122,402.90 Much to my surprise when I got the statement and also confirmed it on the website my investment is now $58,102.37 So, when I called in to ask where the h*** my money was, I was told that was all explained to me! Also that I had signed the contract to complete the transaction.Well, I didnt sign a contract to grossly overpay your overrated commissions! Please, do the correct thing and send me a check for my $112,402.90 It should have interest attached to it, but we wont go there! My initial investment will be appreciated!"

BBB Review
Ole S
1 star
1 starFeatured

"Goldco agent told me that rather than buy common gold I should instead buy premium gold which costs about $400 per coin more than spot. It cost much more than Spot but was better gold. The biggest benefit was the **** would only reflect spot prices. He asked if I had ever seen commercials for gold coins on TV, and had noticed how much more they cost than normal gold coins. That was premium gold. The premium was more profitable for him, and the coins would never be worth more than common gold. I told him I would think about it. He and his partner then called the next day, and every day afterward, so I blocked their numbers. DON'T BUY FROM GOLDCO!"

BBB Review
Rich M
1 star
1 starFeatured

"Horrible experience from start to finish. It took almost 3 months from the time the account with Equity Trust was set up to get the order placed. Cannot place orders without Goldco representative and getting one to call back in a timely manner has been impossible. It has been a highly frustrating process from the start. I contacted customer service and requested a new service representative because the one I was working with on a call asked if they could call me back in 10 minutes, and they still hadn't called back a week later. They refused and kept me with the same person. It was 2 weeks later that I was finally able to place an order. I am seriously considering changing custodians."

BBB Review
Ron C
1 star

Is Goldco a Scam?

Goldco is not a scam. It is a legitimate precious metals IRA company with over 15 years of experience, many positive customer reviews, and high ratings from the Better Business Bureau. Its legitimacy is further cemented by its high rating on Focus on the User.

Goldco Pros and Cons


  • A+ BBB Rating: Goldco has secured an A+ rating from the Better Business Bureau, indicating strong customer satisfaction and business reliability.
  • High TrustPilot Score: The company boasts a 4.8-star rating on TrustPilot, reflecting positive customer experiences.


  • High Account Minimum: Goldco requires a $25,000 minimum for IRA accounts, which may be prohibitive for some investors.
  • No Online Account Opening: Potential clients cannot open an account online, limiting accessibility.

Goldco Services and Products

Goldco offers a variety of services and products including:

  • Precious Metals IRAs: Specialized IRAs containing gold, silver, platinum, and palladium.
  • Direct Purchase: Customers can buy precious metals for personal investment.
  • Storage Services: Options for secure storage of precious metals, either in segregated or non-segregated facilities.

Goldco Fees and Costs

Goldco's fee structure includes a one-time IRA account setup fee of $50, an annual maintenance fee of $80, and storage fees ranging between $100 and $200, which include insurance. These fees are in addition to any markups on the metals themselves.

Goldco FAQ

Is Goldco a reputable company

Yes, Goldco is reputable, evidenced by high ratings from the BBB and TrustPilot.

How long has Goldco been in business?

Goldco was founded in 2006.

Who is the owner of Goldco?

Trevor Gerszt is the founder, CEO, and owner.

What types of precious metals does Goldco offer?

Goldco offers gold, silver, platinum, and palladium.

What is the minimum investment for Goldco?

The minimum investment is $25,000 for IRAs and $15,000 for cash purchases.

How do I roll over my IRA or 401(k) to Goldco?

Contact Goldco directly for a rollover process.

How does Goldco work?

Goldco works by providing precious metals for IRAs and direct purchase, with storage options.

Before Investing With Goldco

Consider obtaining for informed decisions in precious metals investments.

Goldco Homepage

Contact Goldco

For assistance, Goldco's customer service contact details and social media accounts are available for inquiries and support.

  • Phone: 1-855-450-1394
  • Address: 24025 Park Sorrento Suite 210, Calabasas, CA 91302, United States
  • Founded: 2006
  • Category: Precious Metal IRA Company
Goldco Address

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