Birch Gold Group: Top Reviews & Complaints


Birch Gold Group is a well-regarded provider in the Gold IRA industry, offering services for retirement investors. With an average rating of 4.5/5 on Focus on the User, Birch Gold Group presents a reliable option for those interested in a Gold IRA.
Featured Reviews
Top Review
Featured
"Worked with Steve Mann to rollover my IRA into gold and silver. From start to finish, he handled everything professionally without any hitches. In fact that goes for..."
Read ReviewsTop Complaint
Featured
"My investment advisor had me buy a Florin .25 oz in gold and silver instead of having me buy U.S. Eagle or Buffalo 1 oz. The Australian Florin has lost 50% of its value in less than 6 months yet gold and silver remain strong in general. He assured me it was a safe and not volatile but that..."
Read ComplaintsWhat is Birch Gold Group?
Established in 2003 by Laith Alsarraf in Burbank, California, Birch Gold Group is a trusted provider in the precious metals industry, specializing in Gold IRAs. The company’s team of former financial advisors and wealth managers helps clients diversify their retirement savings by investing in physical precious metals like gold, silver, platinum, and palladium. The company's emphasis on customer education and support has earned it a reputation for excellent service, demonstrated by its multiple high ratings from various business review organizations. Birch Gold Group has established itself as a significant player in the United States precious metals market, serving over 14,000 customers.
Pros
- Transparent Fees
- Low Minimum Investment
- Many Storage Options
Cons
- Lower Average Ratings
- Limited Buyback Guarantee
- Uncompetitive Fees
Birch Gold Group is known for its transparent fee structure, low minimum investment of $10,000, and multiple storage options, which provide flexibility for investors. However, its average customer ratings are slightly lower compared to some competitors, and the buyback guarantee has limitations. Additionally, their fees are less competitive, which may be a drawback for cost-conscious investors.
Birch Gold Group | Company Details |
---|---|
Average Rating | 4.5/5 stars - Based on 295 customer reviews. |
Minimum Investment | $10,000 |
Fees | $50 Account Setup Fee. $30 Wire Transfer Fee.$100 Annual Storage/Insurance Fees. $125 Annual Management Fees. |
Storage | Delaware Depository, Brink’s Global Service |
Founding Year | 2003 |
Buyback Program | Yes |
Services & Products
Birch Gold Group offers a wide range of IRS-approved precious metals, including gold, silver, platinum, and palladium, for retirement accounts. They specialize in simplifying the process of transferring or rolling over traditional retirement accounts into Gold IRAs, working with secure, IRS-approved storage facilities like Delaware Depository and Brink’s Global Services.
Top Ratings

Top Birch Gold Group Reviews

"Worked with Steve Mann to rollover my IRA into gold and silver. From start to finish, he handled everything professionally without any hitches. In fact that goes for the whole team over there. Susan in the IRA department was excellent as well. I would definitely encourage others to check out Birch Gold Group if they are thinking of a Gold IRA rollover."


"Given how many companies out there don't follow through on some of the simplest of promises, it was so refreshing to work with Birch Gold, who not only lived up to the expectations, they went far beyond!!!! Stu and Sam were so great and friendly. Every time we spoke on the phone, it was a complete joy. The coins that I ordered came quickly, there were zero issues."


"This is the biggest investment of my life and I would not trust anyone else. Everyone was very professional and well educated. I received kind and patient support in making my decisions. The whole process was a pleasant and reassuring experience. I highly recommend them to everyone I know."


"Our experience with Birch Gold was great. Everything was explained well. All questions were answered quickly. Each person we worked with was very professional, patient and friendly."

Worst Birch Gold Group Complaints

"My investment advisor had me buy a Florin .25 oz in gold and silver instead of having me buy U.S. Eagle or Buffalo 1 oz. The Australian Florin has lost 50% of its value in less than 6 months yet gold and silver remain strong in general. He assured me it was a safe and not volatile but that was not the case. Yes, invest at your own risk but I would have bought what I know but was advised otherwise and it cost me. Dont buy foreign gold or silver."


"Do your due diligence. I wanted a gold IRA during the Obama years as I was concerned with the US dollar. I explained my concerns to the rep. We had a long conversation about this matter and the state of the economy, the US dollar, etc... In the end, the rep convinced me that buying proofs was the best way to go. I now know that purchasing proofs completely contradicted my concerns. They were not concerned with my interest, only their own. I was too trusting with the rep and should have done more research on what I was investing in. I have lost over 50% of my original investment. I would avoid doing business with this company."


"I called Birch Gold Group upon the recommendation of a friend. I asked the first person I spoke with, Brock Kelly, to please educate me on this process as I am a first time buyer and gathering information. His response was "Given the current climate, why wouldn't you buy gold?" That fact that I was asking for information brought him to state to say "we are not a good match, let me connect you with another specialist". I agreed and Steward Nash came on the phone. When I stated I was a first time buyer interested in purchasing and requested education, this specialist hung up on me."


"Be sure to ask a lot of questions regarding how to sell your gold and silver !! I bought gold coins when gold was $1740.15 and bought a lot of silver when it was $17.50 now gold is $1949.45 and silver 27.62 but they are offering me less than I paid for it on a buy back. That is a loss of over 26% on the silver and a loss of about 9% on the gold even though the spot prices have gone up significantly. Great place to lose money so birch gold can make a lot of money."

Company FAQ
Birch Gold Group is a well-established precious metals provider, founded in 2003, with high ratings from the Better Business Bureau and the Business Consumer Alliance. The company is known for its ethical practices and transparent fee structure, making it a reliable choice for Gold IRA investors.
Birch Gold Group charges a $50 account setup fee and a $30 wire transfer fee. Additionally, there are $100 annual storage and insurance fees, along with a $125 annual management fee. These fees are straightforward, and the company emphasizes transparency with no hidden costs.
Birch Gold Group partners with leading, IRS-approved storage providers, including Delaware Depository and Brink’s Global Services. These facilities offer secure storage options, compliant with IRS regulations, to protect clients’ precious metals investments.
The minimum investment required to open a Gold IRA with Birch Gold Group is $10,000.
Birch Gold Group offers a variety of IRS-approved precious metals for IRAs, including gold, silver, platinum, and palladium. They also provide direct purchase options for clients seeking to buy precious metals outside of an IRA.
Birch Gold Group specializes in IRA rollovers, assisting clients in transferring or rolling over their existing retirement accounts into Gold IRAs. The process is streamlined, with support provided at each step by their team of experienced professionals.
Yes, Birch Gold Group offers a buyback program, allowing clients to sell their precious metals back when they wish to liquidate their investments. However, the buyback guarantee may have some limitations.

Contact Birch Gold Group
- Phone: 1-800-355-2116
- Email: info@birchgold.com
- Address: 309 Court Avenue, Suite 809, Des Moines, IA 50309
- Founded: 2003
- Company Type: Gold IRA Company
Compared to Other Gold IRA Companies
Birch Gold Group Alternatives

Noble Gold Investments
4.9/5 Rating
Patriot Gold Group
4.9/5 Rating
Orion Metal Exchange
4.9/5 Rating
Advantage Gold
4.8/5 RatingHow Focus on the User Rated Birch Gold Group
Our team at Focus on the User rated Birch Gold Group based on reviews from numerous sources, resulting in an average rating of 4.5/5 and the best reviews organized together. This places Birch Gold Group as one of the trusted gold IRA companies for investors.
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