Birch Gold Group Reviews & Complaints: Good Gold IRA Custodian?

Birch Gold Group
Google: N/a
BBB: 4.55/5 A+
Trustpilot: 4.5/5

Birch Gold Group is a precious metals dealer based in Burbank, California. It specializes in offering Precious Metals IRAs and direct purchases of precious metals like gold, silver, platinum, and palladium. Birch Gold Group, founded in 2003 by Laith Alsarraf, has established itself as a significant player in the United States precious metals market, serving over 14,000 customers. The company is recognized for its high level of customer service and commitment to customer education. Birch Gold Group holds a 4.5/5 rating from Focus on the User.

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Featured Reviews

Top Review

Featured
Henry H
5 stars
USA

"Worked with Steve Mann to rollover my IRA into gold and silver. From start to finish, he handled everything professionally without any hitches. In fact that goes for..."

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Top Complaint

Featured
Jenn L
1 star
USA

"My investment advisor had me buy a Florin .25 oz in gold and silver instead of having me buy U.S. Eagle or Buffalo 1 oz. The Australian Florin has lost 50% of its value in less than 6 months yet gold and silver remain strong in general. He assured me it was a safe and not volatile but that..."

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What is Birch Gold Group?

Birch Gold Group, established in 2003 by Laith Alsarraf, operates as a trusted dealer in precious metals. The company's main service includes offering Precious Metals IRAs, which allow customers to include gold, silver, platinum, and palladium in their retirement portfolios. This service aligns with the IRS requirements for Precious Metals IRAs. Additionally, Birch Gold Group facilitates direct purchases of these metals, offering home delivery. The company's emphasis on customer education and support has earned it a reputation for excellent service, demonstrated by its multiple high ratings from various business review organizations.

Birch Gold Group Ratings

Birch Gold Group Reputation

Focus on the User Review
Focus on the User
4.5/5 stars
295 reviews (Aggregated)
Google Reviews
Google Reviews
N/a
N/a
BBB Reviews
BBB
4.55/5 A+
141 reviews
Trustpilot Reviews
Trustpilot
4.5/5 stars
154 reviews

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Birch Gold Group Reviews

Top Birch Gold Group Reviews

5 starsFeatured

"Worked with Steve Mann to rollover my IRA into gold and silver. From start to finish, he handled everything professionally without any hitches. In fact that goes for the whole team over there. Susan in the IRA department was excellent as well. I would definitely encourage others to check out Birch Gold Group if they are thinking of a Gold IRA rollover."

Trustpilot Review
Henry H
USA
5 stars
5 starsFeatured

"Given how many companies out there don't follow through on some of the simplest of promises, it was so refreshing to work with Birch Gold, who not only lived up to the expectations, they went far beyond!!!! Stu and Sam were so great and friendly. Every time we spoke on the phone, it was a complete joy. The coins that I ordered came quickly, there were zero issues."

Trustpilot Review
Jason N
USA
5 stars
5 starsFeatured

"This is the biggest investment of my life and I would not trust anyone else. Everyone was very professional and well educated. I received kind and patient support in making my decisions. The whole process was a pleasant and reassuring experience. I highly recommend them to everyone I know."

BBB Review
Edward L
USA
5 stars
5 starsFeatured

"Our experience with Birch Gold was great. Everything was explained well. All questions were answered quickly. Each person we worked with was very professional, patient and friendly."

BBB Review
Gail K
USA
5 stars
Birch Gold Group Complaints

Worst Birch Gold Group Complaints

1 starFeatured

"My investment advisor had me buy a Florin .25 oz in gold and silver instead of having me buy U.S. Eagle or Buffalo 1 oz. The Australian Florin has lost 50% of its value in less than 6 months yet gold and silver remain strong in general. He assured me it was a safe and not volatile but that was not the case. Yes, invest at your own risk but I would have bought what I know but was advised otherwise and it cost me. Dont buy foreign gold or silver."

BBB Review
Jenn L
USA
1 star
1 starFeatured

"Do your due diligence. I wanted a gold IRA during the Obama years as I was concerned with the US dollar. I explained my concerns to the rep. We had a long conversation about this matter and the state of the economy, the US dollar, etc... In the end, the rep convinced me that buying proofs was the best way to go. I now know that purchasing proofs completely contradicted my concerns. They were not concerned with my interest, only their own. I was too trusting with the rep and should have done more research on what I was investing in. I have lost over 50% of my original investment. I would avoid doing business with this company."

Trustpilot Review
Eric W
USA
1 star
1 starFeatured

"I called Birch Gold Group upon the recommendation of a friend. I asked the first person I spoke with, Brock Kelly, to please educate me on this process as I am a first time buyer and gathering information. His response was "Given the current climate, why wouldn't you buy gold?" That fact that I was asking for information brought him to state to say "we are not a good match, let me connect you with another specialist". I agreed and Steward Nash came on the phone. When I stated I was a first time buyer interested in purchasing and requested education, this specialist hung up on me."

Trustpilot Review
J P
USA
1 star
1 starFeatured

"Be sure to ask a lot of questions regarding how to sell your gold and silver !! I bought gold coins when gold was $1740.15 and bought a lot of silver when it was $17.50 now gold is $1949.45 and silver 27.62 but they are offering me less than I paid for it on a buy back. That is a loss of over 26% on the silver and a loss of about 9% on the gold even though the spot prices have gone up significantly. Great place to lose money so birch gold can make a lot of money."

Trustpilot Review
Rich W
USA
1 star

Is Birch Gold Group a Scam?

Birch Gold Group is not a scam. It is a legitimate precious metals dealer with a history dating back to 2003. The company's high ratings from various business review organizations, including a 4.5/5 rating from Focus on the User, affirm its credibility and reputation in the industry.

Birch Gold Group Pros and Cons

Pros

  • High Customer Service: Noted for its exceptional customer support.
  • Customer Education: Focuses on educating its clients about precious metals investing.

Cons

  • No Online Purchases: Transactions require direct interaction with an IRA specialist.
  • Specialist Consultation Needed: Customers must communicate with an IRA specialist for transactions.

Birch Gold Group Services and Products

Birch Gold Group specializes in two main areas:

  • Precious Metals IRA: Offers investment opportunities in gold, silver, platinum, and palladium within an IRA structure.
  • Direct Purchase of Precious Metals: Facilitates the direct sale and home delivery of precious metals.

Birch Gold Group Fees and Costs

Precious Metals IRA Transactions:

  • Account Setup Fee: $50
  • Wire Transfer Fee: $30
  • Custodian Fees: $180 per year
  • Minimum Investment: $10,000

Birch Gold Group FAQ

Is Birch Gold Group a reputable company

Yes, it's reputable with numerous positive reviews.

How long has Birch Gold Group been in business?

Since 2003.

Who is the owner of Birch Gold Group?

Laith Alsarraf.

What types of precious metals does Birch Gold Group offer?

Gold, silver, platinum, and palladium.

What is the minimum investment for Birch Gold Group?

$10,000.

How do I roll over my IRA or 401(k) to Birch Gold Group?

Consult with a Birch Gold IRA specialist.

How does Birch Gold Group work?

Offers Precious Metals IRAs and direct precious metals purchases.

Before Investing With Birch Gold Group

Consider obtaining for comprehensive insights into precious metals investments.

Birch Gold Group Homepage

Contact Birch Gold Group

For customer service inquiries or information on products and services, Birch Gold Group's contact details and social media accounts are provided below this section.

  • Phone: 1-800-355-2116
  • Email: info@birchgold.com
  • Address: 309 Court Avenue, Suite 809, Des Moines, IA 50309
  • Founded: 2003
  • Category: Precious Metal IRA Company
Birch Gold Group Address

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