Orion Metal Exchange: Top Reviews & Complaints

Author: Focus on the User | 4 min read | Updated
Orion Metal Exchange
4.9/5
Average rating
Star rating
Google: 4.9/5
BBB: 5/5 A+
Trustpilot: 4.9/5

Orion Metal Exchange is recognized as one of the top choices for Gold IRA investors. With an average rating of 4.9/5 on Focus on the User, Orion presents itself as a reliable option for securing your retirement savings with precious metals.

Featured Reviews

Top Review

Featured
S. Rodriguez
5 stars
USA

"If you are looking for long term investing Orion is a great choice to suppliment your savings. The staff provides great customer service, especially my agent, Beau Turner who assisted me with..."

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Top Complaint

Featured
Steve S
1 star
USA

"I have an overall poor impression of the company when I called them many weeks to attempt to put an end to the repeated messages they consistently left me. I chose not to do business with this company based on how they handled themselves and spoke to me over the phone. That is why I would not..."

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What is Orion Metal Exchange?

Orion Metal Exchange, founded in 2017 by Jacob Blalock in Los Angeles, California, is a gold IRA company with over 50 years of combined experience in Gold IRAs. Known for its strong focus on customer education, Orion emphasizes helping clients make informed decisions, positioning itself as a trusted resource for both new and experienced investors.

Pros

  • Dedicated In-House IRA Department
  • Fee-Free Buyback Policy
  • Positive Ratings

Cons

  • Newer Gold IRA Company
  • Fees Are Unclear
  • Limited Information Available
No Gold IRA Fees for Up to 10 YearsSee How It Works in Our Free Guide

(U.S. Citizens Only)

FotU Guide

Orion Metal Exchange is highly rated for its dedicated in-house IRA department, which simplifies the setup process and provides a seamless client experience. Their fee-free buyback policy is a standout feature, adding convenience for investors considering liquidation. However, as a newer Gold IRA company, Orion has limited public information on fees, which can vary depending on services selected. Despite this, their transparent approach and focus on education enhance their credibility.

Orion Metal ExchangeCompany Details
Average Rating4.9/5 stars - Based on 474 customer reviews.
Minimum Investment$10,000
FeesVaries
StorageInsured Commercial Depository Storage
Founding Year2017
Buyback ProgramYes

Services & Products

Orion Metal Exchange specializes in Gold IRAs and offers a broad range of IRS-approved metals, including silver, platinum, and palladium. They provide secure storage options with insured, segregated, and non-segregated vaults for flexibility and safety.

Top Ratings

Focus on the User Review
Focus on the User
4.9/5 stars
474 reviews (Aggregated)
Google Reviews
Google Reviews
4.9/5
231 reviews
BBB Reviews
BBB
5/5 A+
52 reviews
Trustpilot Reviews
Trustpilot
4.9/5 stars
191 reviews

Top Orion Metal Exchange Reviews

5 starsFeatured

"If you are looking for long term investing Orion is a great choice to suppliment your savings. The staff provides great customer service, especially my agent, Beau Turner who assisted me with a smail cash out of funds in my time of time. The process was simple and stress free, would higly recommend Orion Metal Exchange as an investment option."

Trustpilot Review
S. Rodriguez
USA
5 stars
5 starsFeatured

"I chose your company, because your people were very professional and knowledgeable about your company. I had been contacted by a few companies ,but went with yours , because of how it was explained, so good to me , I felt at ease, the whole way through the process with my other firm ,to move my assets,to your company thank you."

Trustpilot Review
Bonnie H
USA
5 stars
5 starsFeatured

"I had a concern and I emailed with my contact person, Giovanni,he responded immediately and concern was taken care of.Awesome response time and amazing customer service.I did a lot of research on different companies and I am thrilled with Orion Metal Exchange!!!"

Google Review
Chris O
USA
5 stars
5 starsFeatured

"Great service, I just recently started doing my research on the coin market and decided to work with Orion. After going through the process with my rep I can trust on them. It’s the communication that I appreciate the most and stood out to me. Thank you Orion."

Google Review
Dennis E
USA
5 stars

Worst Orion Metal Exchange Complaints

1 starFeatured

"I have an overall poor impression of the company when I called them many weeks to attempt to put an end to the repeated messages they consistently left me. I chose not to do business with this company based on how they handled themselves and spoke to me over the phone. That is why I would not recommend Orion Metal Exchange."

Trustpilot Review
Steve S
USA
1 star
1 starFeatured

"I recently funded my self directed IRA with 290 rounds of Silver American Buffalo. The cost was 17.9 per coin. Each coin is 1oz. At the time the purchase was about 2.85 above spot price. I think that was too much.. But what was really disappointing was that I wanted to make a smaller purchase to have the American Buffalo as a sample of my purchase. The guy never called me back. I guess he didn't feel his commission was worth the effort.. I have definitely taken notice."

Trustpilot Review
Tracy
USA
1 star

Company FAQ

Orion Metal Exchange is a reputable precious metals dealer with over 50 years of combined industry experience. The company has positive ratings, a strong focus on customer education, and a client-first approach. Orion is not a scam, has no lawsuits, and no potential ripoffs when opening a Gold IRA.

Fees with Orion are not publicly displayed. The company emphasizes no hidden fees, though it’s best to consult directly with them for specific fee details.

Orion Metal Exchange offers secure storage options, including both segregated and non-segregated commercial depository storage with insurance.

The minimum investment requirement at Orion Metal Exchange is $10,000.

Orion Metal Exchange supports a variety of precious metals for IRAs, including gold, silver, platinum, and palladium. They provide options for Gold IRAs as well as investments in other metals.

Orion Metal Exchange has a dedicated in-house IRA department that assists with the rollover process. The streamlined setup includes account opening, fund transfer, and purchasing of metals, ensuring a transparent and efficient experience for clients.

Yes, Orion Metal Exchange offers a fee-free buyback policy, allowing clients to easily liquidate their precious metals when needed.

Orion Metal Exchange Homepage

Contact Orion Metal Exchange

  • Phone: 1-800-559-0088
  • Email: support@orionmetalexchange.com
  • Address: 12301 Wilshire Blvd #412, Los Angeles, CA 90025, USA
  • Founded: 2017
  • Company Type: Gold IRA Company

Compared to Other Gold IRA Companies

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How Focus on the User Rated Orion Metal Exchange

Our team at Focus on the User rated Orion Metal Exchange based on reviews from numerous sources, resulting in an average rating of 4.9/5 and the best reviews organized together. This high score places Orion Metal Exchange among the best-rated Gold IRA companies for retirement investment security.


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