Strata Trust Company Reviews & Complaints: Scam or Reputable?

Strata Trust Company
Google: N/a
BBB: 1.63/5 A+
Trustpilot: 4.9/5

Strata Trust Company is a self-directed IRA custodian and trust company located in Waco, Texas. They specialize in offering custody and administrative services for self-directed IRAs. The pros of this company include low starting annual fees and a solid management team, while the cons are the absence of an individual 401(k) option and no specific cryptocurrency offerings. Strata Trust Company has an average rating of 3.3/5 by Focus on the User.

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Featured Reviews

Top Review

Featured
Wilson
5 stars
USA

"The person that assisted me on my issues with log in and bill pay was very knowledgeable and assisted me in a patient and professional manner .She's and excellent customer..."

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Top Complaint

Featured
Lenora G
1 star
USA

"Very difficult to get a distribution from Strata - after I submitted my form, there were a number of issues. First email, they needed a voice recording of my verbal..."

Read Complaints

What is Strata Trust Company?

Founded in 2008, Strata Trust Company, a subsidiary of Horizon Bank, SSB, is a Texas-based organization offering specialized services in self-directed individual retirement accounts (IRAs). They provide a platform for investors to use their retirement account funds for investing in alternative assets and non-exchange traded investments. With over 350 years of cumulative experience, their team is adept at handling the complexities associated with alternative investment transactions. Strata Trust Company operates with the highest standards of safety and integrity, being regulated by the Texas Department of Banking. They employ strict controls to ensure the safety of uninvested cash and have a comprehensive insurance package to cover various risks.

The company prioritizes client data security and has implemented robust measures, including firewalls, encryption technology, multi-factor authentication, and employee training, to protect personal and financial information. This commitment to security and client protection is central to their operations.

Strata Trust Company Ratings

Strata Trust Company Reputation

Focus on the User Review
Focus on the User
3.3/5 stars
1356 reviews (Aggregated)
Google Reviews
Google Reviews
N/a stars
N/a reviews
BBB Reviews
BBB
1.63/5 stars A+
8 reviews
Trustpilot Reviews
Trustpilot
4.9/5 stars
1348 reviews

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Strata Trust Company Reviews

Top Strata Trust Company Reviews

5 starsFeatured

"The person that assisted me on my issues with log in and bill pay was very knowledgeable and assisted me in a patient and professional manner .She's and excellent customer care person .I hope if I need any assistance She's The one that helps me .I wish I could remember her name. People like her is what gives the 5 star rating"

Trustpilot Reviews
Wilson
USA
5 stars
5 starsFeatured

"It was a long process to gain access to my deceased parents account, and Elissa would follow up professionally until everything was completed... These days we usually have to "chuck and chase" and we did not have to with Elissa. Very professional and you should do what you need to do to keep her around."

Trustpilot Reviews
Bo B
USA
5 stars
5 starsFeatured

"Strata's personnel are always cheerful, quick, helpful in all that I experience each time I call. I have never been disappointed in any personal call. I trust all of them."

Trustpilot Reviews
Tony M
USA
5 stars
5 starsFeatured

"I do not remember his name but I have NEVER received the kind of help that he gave me. What an asset to have him as an employee. If there were more stars allowed he would certainly get them."

Trustpilot Reviews
Joyce M
USA
5 stars
Strata Trust Company Complaints

Worst Strata Trust Company Complaints

1 starFeatured

"Very difficult to get a distribution from Strata - after I submitted my form, there were a number of issues. First email, they needed a voice recording of my verbal permission to acquire my details. Second email , they said my electronic signature was outdated and to find out I only had to type in my initials next to my electronic signature! Third email, I was off one number on my bank routing number and they told me that I needed to resubmit an entire new distribution form - why they couldn't just ask me to correct the 1 number is beyond me.Not an easy process. I'm sending out the second request and wonder what else is going to go wrong."

BBB Review
Lenora G
USA
1 star
1 starFeatured

"The worst & most frustrating company to deal with!! Fees for everything & to get my money out was like pulling teeth. Gave me the runaround for over a month before FINALLY paying out. Almost lost the closing on my condo. Stay far away from this company!!!!!!!"

BBB Review
Steve L
USA
1 star
1 starFeatured

"This company is only interested in sucking fees from customers and it is not interested in their satisfaction or the having a relationship. This company is charging me a full annual fee of $100 for each of the accounts (myself and wife) just for a few days because these accounts will be transferred from Strata to Alto (another custodian). Unfortunately I dont control the transfer date."

BBB Review
Vlad R
USA
1 star
1 starFeatured

"I had some problems with filing out the on line rmd form. When I called for help I talked to Cory. Twice in fact. he was so nice and helped me through my problems ending in my being able to submit my completed form. He kept reassuring me he was there to help and we would get it done and we did thanks to him and his petience."

Trustpilot Review
Mary G
USA
1 star

Is Strata Trust Company a Scam?

Strata Trust Company is not a scam. It is a legitimate investment firm, evidenced by its ownership by Horizon Bank and its long-standing operation since 2008. The company's average rating of 3.3/5 by Focus on the User further supports its legitimacy.

Strata Trust Company Pros and Cons

Pros

  • Low Starting Annual Fees: Their annual fees are competitive, starting at a low rate.
  • Solid Management Team: The company is known for its experienced and capable management team.

Cons

  • No Individual 401(k) Option: They do not offer individual 401(k) services.
  • No Specific Cryptocurrency Offering: Cryptocurrency investments are not specifically catered to.

Strata Trust Company Services and Products

Strata Trust Company offers various services and products, including Traditional IRAs, ROTH, SEP, and SIMPLE IRAs. Their investment options encompass a wide range, such as:

  • Real Estate
  • Private Equity
  • Private Debt
  • Crowdfunding
  • Futures
  • Gold & Precious Metals
  • Structured Settlements
  • Public Investments

Strata Trust Company FAQ

Is Strata Trust Company a reputable company?

Yes, Strata Trust Company is a reputable company, known for its solid management team and comprehensive service offerings.

How long has Strata Trust Company been in business?

Strata Trust Company was founded in 2008.

Who is the owner of Strata Trust Company?

Strata Trust Company is a wholly-owned subsidiary of Horizon Bank, SSB.

How does Strata Trust Company work?

Strata Trust Company works as a custodian for self-directed IRAs, offering custody and administrative services for a range of alternative and non-exchange traded investments.

Before Investing With Strata Trust Company

It's recommended to get to make informed investments in precious metals before investing with Strata Trust Company.

Strata Trust Company Homepage

Contact Strata Trust Company

For those interested in contacting Strata Trust Company, their customer service contact details and social media accounts can be found in the section below.

  • Phone: 866-320-9082
  • Address: 7901 Woodway Drive, Suite 200, Waco TX 76712
  • Founded: 2008
  • Alternate Name: StrataTrust.com
  • Category: Self-Directed IRA Company
Social Media
Strata Trust Company Address

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