Orion Metal Exchange Reviews, Complaints, Ratings (2025)
| Avg Rating | 4.9/5 |
| Min Investment | $10,000 |
| Fees | Varies (depends on chosen custodian and depository) |
| Metals | Gold, Silver, Platinum, Palladium |
| Custodian Partners | All IRS-approved custodians |
| Storage | Brink's, Delaware Depository (DDSC), International Depository Services (IDS) Group |
| Storage Type | Segregated and commingled |
| Buyback Program | Yes (commission-free) |
| Promotions | Will beat any competitor's advertised price; Up to $25k in free gold and silver with qualified purchase |
Orion Metal Exchange review of 2025, rated an average of 4.9/5 stars, Focus on the User explains this Gold IRA company's pros/cons, how their service works, fees & promos, storage options, top customer reviews/complaints, and more.
Should You Choose Orion Metal Exchange?
Pros
- Works with Multiple IRS-Approved Custodians: States they work with every popular IRS-approved custodian in the United States.
- Client-Exclusive Commission-Free Buyback: There is no commision to Orion when you sell your metals for liquidation, stated in their buyback guarantee.
- Price-Match Guarantee: Primary promotion states they will match any competitor price, just call to confirm product availability. Orion uses real-time precious metals pricing to confirm your price.
Cons
- No Universal Fee Schedule: Since Orion works with all custodians, fees are not clear so these can vary. Make sure to verify what they will be exactly to plan for any unknown fees.
- Newer Gold IRA Company: Orion is one of the newer Gold IRA companies starting in 2017, still establishing its reputation with a lower review count.
- Qualified Promotion Requirement Unclear: The $25k in free gold and silver promo for qualified purchases does not clarify what those qualifications are.
Who Is It Best For?
Orion Metal Exchange is best for cost-focused Gold IRA investors who want commission-free exits, thanks to their commission-free buyback policy for a low-cost Gold IRA experience. If you want a diverse set of options when choosing your desired custodian and depository, Orion gives you those choices. Their lower $10,000 minimum and large catalog of gold, silver, platinum, and palladium products gives you plenty of investment options.
What is Orion Metal Exchange?
Orion Metal Exchange is a Gold IRA company in Los Angeles, California, helping set up self-directed IRAs in gold, silver, platinum, and palladium. The company has live online product pricing and a dedicated in-house IRA department. Orion opens Gold IRAs for eligible retirement accounts including 401(k)s and IRA accounts, with a price-match guarantee. They have over 40 years of combined experience in the Precious Metals IRA industry.
Orion Metal Exchange Gold IRA
Below Focus on the User states available details of Orion Metal Exhange's Gold IRAs, including storage, min investment, metal options, and current promotions.
Fees
Orion Metal Exchange does not publish their exact fees to open a Gold IRA, instead stating it varies by chosen custodian and depository. This means that storage fees or custodial fees depend on who you choose to hold the gold with, rather than Orion stating their own fees.
One-Time Fees
Not stated.
Recurring Annual Fees
Not stated.
Storage
Orion offers both segregated and commingled (non-segregated) vault storage options for new Gold IRAs.
Partnered Depositories
Orion Metal Exchange stores Gold IRAs with all depositories, as long as they are IRS-approved storage facilities.
Minimum Investment
The minimum investment to open a Gold IRA with Orion Metal Exchange is $10,000, which is on the low end compared to some other Gold IRA companies.
Eligible Metals & Products
Orion Metal Exchange sells IRA-approved gold, silver, platinum, and palladium coins and bars for Gold IRAs. Examples of IRA-eligible precious metals sold by Orion is listed below:
- Gold American Eagles
- Gold American Buffalo
- Canadian Maple Leaf Gold Coins
- Proof Gold American Eagles
- Silver American Eagle
- Palladium Maple Leaf
- IRA Approved Gold Bars and other metal bullion bars
Promotions
Orion states they will price-match any competitor's advertised price when opening a Gold IRA. Qualified Gold IRAs can receive up to $25,000 in free gold and silver, terms apply so confirm by contacting their support.
Orion Metal Exchange Reputation & Ratings
Orion Metal Exchange Reviews
New reviews from real customers of Orion Metal Exchange highlight a positive Gold IRA service, mentioning a knowledgeable, very helpful, and transparent team.
FeaturedI liked working with the people at Orion that seemed knowledgeable about everything. They where able to answer all of my questions. plus they helped to walk me through the whole process. I would recommend them to anyone.
Gerard. · USA · FeaturedI found the CEO to be very thorough and understanding with organizing my precious metals portfolio!! He was the Best of the Best!! Thank you
Peggy M · USA · FeaturedThis was my first experience buying precious metals. My husband and I opened a self-directed IRA and Chase walked us through the process of buying our precious metals. He was knowledgeable, very helpful and transparent. We really appreciated the support provided by Chase to better understand what we were getting with our investment.
SLP · USA · FeaturedIf you are looking for long term investing Orion is a great choice to suppliment your savings. The staff provides great customer service, especially my agent, Beau Turner who assisted me with a smail cash out of funds in my time of time. The process was simple and stress free, would higly recommend Orion Metal Exchange as an investment option.
S. Rodriguez · USA · FeaturedI chose your company, because your people were very professional and knowledgeable about your company. I had been contacted by a few companies ,but went with yours , because of how it was explained, so good to me , I felt at ease, the whole way through the process with my other firm ,to move my assets,to your company thank you.
Bonnie H · USA · FeaturedI had a concern and I emailed with my contact person, Giovanni,he responded immediately and concern was taken care of.Awesome response time and amazing customer service.I did a lot of research on different companies and I am thrilled with Orion Metal Exchange!!!
FeaturedGreat service, I just recently started doing my research on the coin market and decided to work with Orion. After going through the process with my rep I can trust on them. It’s the communication that I appreciate the most and stood out to me. Thank you Orion.
Orion Metal Exchange Complaints
No negative reviews found for Orion Metal Exchange in the past few years (Last one was 2019).
Lawsuits & Regulatory Actions
No recorded lawsuits for Orion Metal Exchange with their Gold IRA services as of October 2025.
Is Orion Metal Exchange Legit?
Orion Metal Exchange is legit and not a scam, BBB-accredited with an A+ rating since 2021, maintains an "Excellent" rating in Trustpilot, and has collected a few hundred client reviews. They have been a Consumer Affairs "Top-Rated Precious Metal IRA dealer" since 2018. Also a member of the ICTA (Industry Council for Tangible Assets) and is featured in the Chicago Tribune as “The Best Gold IRA Service in the United States".
How to Open a Gold IRA With Orion Metal Exchange
Opening a Gold IRA with Orion Metal Exchange starts with contacting their support directly, or requesting an investment kit for a call back. Before doing that, make sure to read , covering how you can open a fee-free Gold IRA.
FAQ
Orion Metal Exchange is a reputable Gold IRA company with many of its reviews positive with 5 stars, and featuring high ratings on most review platforms for years. They hold 4.96/5 stars on Better Business Bureau, and 4.9/5 stars on Trustpilot. Focus on the User has ranked Orion 4.9/5 and one of the trusted Gold IRA companies you can open a Gold IRA with.
Orion Metal Exchange partners with all IRS-approved custodians as stated on their website. It's important to note Orion does not provide custodial services itself for Gold IRAs.
Jacob Blalock is the CEO and founder of Orion Metal Exchange (est. 2017) in Los Angeles, leading its precious metals IRA services.
Orion Metal Exchange's headquarters is in Los Angeles, California, USA, providing its Gold IRA services.
Company Address:
12301 Wilshire Blvd, Suite 412
Los Angeles, CA 90025
United States
You can contact Orion by phone at (800) 559-0088, by email at support@orionmetalexchange.com, or through their website’s contact form.
Contact Details:
Phone: (800) 559-0088
Office Hours: Not listed.
Email: support@orionmetalexchange.com
Orion does not state a refund or exchange policy on their website for potential customers.
Orion's accepted payment methods include paying by wire, ACH, or check.
Orion Metal Exchange has a client-exclusive, commission-free buyback program focused on customer satisfaction with the price of market value at liquidation.