Vanguard Reviews & Complaints: Scam or Reputable?

Google: N/a
BBB: 1.14/5 F
Trustpilot: N/a

Vanguard is an investment management company specializing in precious metals and mining. Located in Malvern, Pennsylvania, the firm offers long-term equity investment strategies. Vanguard has an average rating of 2/5 on Focus on the User.

The company, established in 1975, primarily manages the Vanguard Precious Metals & Mining Fund (VGPMX), which debuted in May 1984. This fund concentrates on gold, silver, and other precious metals, with assets amounting to approximately $1.5 billion and a net income ratio of 3.28%. The fund mandates a minimum investment of $3,000. The pros and cons of Vanguard include its long-standing market presence and specialized focus, balanced against a modest user rating.

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Featured Reviews

Top Review

Barbara O
5 stars

"Vanguard outperforms Fidelity in every way. Have had scandalously bad customer service from Fidelity. Vanguard's web site is far superior, as are the customer..."

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Top Complaint

Vicente C
1 star

"Beware of this company they will treat you like your idiot just to try and keep your money give you the run around make you send them the same forms over and over my daughter..."

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What is Vanguard?

Vanguard Group Inc. is a globally recognized investment management company founded in 1975. The organization excels in offering low-cost, tax-advantaged investment solutions, helping investors grow their savings. A significant part of its portfolio is the Vanguard Precious Metals & Mining Fund (VGPMX), established on May 23, 1984. VGPMX emphasizes long-term capital appreciation, primarily investing in equity securities of companies engaged in the exploration, mining, or processing of gold and other precious metals. The fund's assets have reached around $1.36 billion, indicating its substantial impact in the sector. Vanguard's approach, focusing on precious metals, positions it uniquely in the investment landscape.

Vanguard Ratings

Vanguard Reputation

Focus on the User Review
Focus on the User
2/5 stars
65 reviews (Aggregated)
Google Reviews
Google Reviews
N/a stars
N/a reviews
BBB Reviews
1.14/5 stars F
65 reviews
Trustpilot Reviews
N/a stars
N/a reviews

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Vanguard Reviews

Top Vanguard Reviews

5 starsFeatured

"Vanguard outperforms Fidelity in every way. Have had scandalously bad customer service from Fidelity. Vanguard's web site is far superior, as are the customer service personnel who answer their phones. Highly recommend."

BBB Review
Barbara O
5 stars
5 starsFeatured

"Great place that seems to really have a handle on things. I do trust them with my retirement."

BBB Review
Abigail O
5 stars
Vanguard Complaints

Worst Vanguard Complaints

1 starFeatured

"Beware of this company they will treat you like your idiot just to try and keep your money give you the run around make you send them the same forms over and over my daughter passed so was trying to withdraw her 401k sent them all the paperwork they wanted and the only thing they sent is where they enrolled me with her money when I called and told them that’s not what they was supposed to do I did not ask them to do that now they took half her money for fees to withdraw it they will do anything to keep the money this is a bad business and still waiting on check they should be investigated."

BBB Review
Vicente C
1 star
1 starFeatured

"My biggest mistake was going with vanguard brokerage. Thought I try to get a better return, I did not! After telling the invest manager exactly what I wanted, he proceeded to do what they felt I wanted. In the last two years I’ve lost 6% of my investments. After looking through other vanguard funds it looked like my manager pick just the ones that lost money. I’m willing to ride for a short time, mainly because the hassle I’m expecting to get when I leave."

BBB Review
Dennis C
1 star
1 starFeatured

"I’ve only ever dealt with Fidelity and Schwab through previous employers and have always been pleased with customer service.Vanguard is the complete opposite. Customer service is not knowledgeable and there were login issues with the website. Makes me very concerned to have my 401k there."

BBB Review
1 star
1 starFeatured

"This company refuses to let me cancel my 401k won't give me any real options and is telling me that's it's according to what they call law it's impossible for me to stop participating in a 401k and just pay the fines and early penalty and just cash out what little I have left .. I just want to get away from this company and use my money for what I really need it for ... 18 years vested"

BBB Review
Ryan B
1 star

Is Vanguard a Scam?

Vanguard is not a scam. It is a reputable investment management company with a history dating back to 1975. The company's VGPMX fund, established in 1984, has accumulated significant assets, underscoring its legitimacy. Despite a modest rating of 2/5 on Focus on the User, its long-term presence in the market affirms its credibility.

Vanguard Pros and Cons


  • Long-standing Reputation: Founded in 1975, Vanguard has a solid history in investment management, offering reliability and experience.
  • Specialized Focus: The company's concentration on precious metals and mining provides specialized investment opportunities in these sectors.


  • Modest User Rating: Vanguard holds an average rating of 2/5 on Focus on the User, suggesting mixed customer experiences.
  • Limited Diversification: The firm's focus on precious metals may limit diversification options for investors.

Vanguard Services and Products

Vanguard offers a range of services and products, primarily centered around the Vanguard Precious Metals & Mining Fund (VGPMX). This mutual fund invests in a variety of stocks from gold, silver, and other precious metals, aiming for long-term capital appreciation.

Vanguard FAQ

Is Vanguard a reputable company?

Yes, Vanguard is a reputable company with decades of experience in investment management.

How long has Vanguard been in business?

Vanguard was founded in 1975.

How does Vanguard work?

Vanguard offers investment services, particularly in precious metals and mining, focusing on long-term capital growth.

Before Investing With Vanguard

Consider obtaining before investing in precious metals. This guide can aid in making informed decisions for optimal investment outcomes.

Vanguard Homepage

Contact Vanguard

  • Phone: 877-662-7447
  • Address: 100 Vanguard Boulevard Malvern, PA 19355-2000 USA
  • Founded: 1975
  • Alternate Name:
  • Category: Precious Metals Investment Company
Social Media
Vanguard Address

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