Red Rock Secured Reviews & Complaints: Good Gold IRA Custodian?

Red Rock Secured
Google: 4.6/5
BBB: 4.67/5 NR
Trustpilot: 4.4/5

Red Rock Secured is a Precious Metals IRA Custodian located in El Segundo, California. They specialize in gold and silver IRAs, focusing on diversifying retirement savings with tangible assets. Their average rating on Focus on the User is 4.5/5. Red Rock Secured has encountered legal issues, including allegations of misleading customers and charging excessive markups on coins, but these are not universally reflected in all customer experiences.

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Featured Reviews

Top Review

Jim B
5 stars

"One of the things that I look for when distinguishing professionals from the more questionable outfits, is whether or not the sales people are pushy. From the time that I first..."

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Top Complaint

1 star

"II was considering Red Rock for purchasing some gold bars but discovered the SEC recently charged them for fraud. the CEO and two employees scammed customers out of $30 million in their retirement accounts..."

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What is Red Rock Secured?

Red Rock Secured, founded in 2009, is a full-service precious metals investment firm. They offer IRA-approved gold, silver, platinum, and palladium coins, emphasizing client education throughout the investment process. In 2020, Red Rock Secured was recognized among the nation's fastest-growing private companies, particularly excelling in the gold IRA sector. Their services cater to Americans looking to include physical metals in their retirement portfolios, thereby diversifying their investment options.

Red Rock Secured Ratings

Red Rock Secured Reputation

Focus on the User Review
Focus on the User
4.5 stars
384 reviews (Aggregated)
Google Reviews
Google Reviews
4.6/5 stars
136 reviews
BBB Reviews
4.67/5 NR
86 reviews
Trustpilot Reviews
4.4/5 stars
162 reviews

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Red Rock Secured Reviews

Top Red Rock Secured Reviews

5 starsFeatured

"One of the things that I look for when distinguishing professionals from the more questionable outfits, is whether or not the sales people are pushy. From the time that I first contacted Red Rock Secured until the time I decided to use their services, they were patient, they were there to inform, and they never pushed me to make any decisions. In stead, they waited on me and let me initiate the call to turn assets into metals. I really appreciated that. This is rare to find in modern business. Red Rock not only gets the professional sales posture right, but their products are of the finest grade, giving you the best avenue to convert your assets to metals with the best chances of being able to sell them in the future at the most competitive prices.Specifically, they informed me that if you purchase some of the coins that they recommend which are minted by official sources and certified pure 99.9999+% pure when minted, this is more secure asset for a potential buyer later on. (I never thought about that, but it makes perfect sense). I would have never known this nor really thought about it if Red Rock hadn't taken the time to educate me on this. Again, thank you Red Rock for all that you do. My highest reviews for this outfit."

Google Review
Jim B
5 stars
5 starsFeatured

"My wife had been urging me to look into buying some precious metals. I wasn't much interested but finally decided to look into it and maybe buy a small amount as a gesture of support for her. Then I talked to Marc from Red Rock Secured. As a retired educator, I was overwhelmed with not only his knowledge but also his ability to explain the ins and outs of buying precious metals. Without using any pressure to buy, he was genuinely interested in making sure that I understood the subject matter. Ultimately, I gladly purchased more than I had originally planned. In addition, it was obvious that Red Rock follows strict protocol before you make a purchase so that there will be no surprises down the road."

Google Review
Phil V
5 stars
5 starsFeatured

"Doing business with Red Rock Secured was handled in a very professional and easy to understand process. I am thrilled to be their customer."

Trustpilot Review
Thomas H
5 stars
5 starsFeatured

"This was my first time investing in silver. From the first call Brett Bultje walked me through the pros and cons and requirements of investing in silver. He made it very clear, then Ashley Austin has confirmed my purchase and has since followed up and kept me up to date as to the delivery status. I am most pleased the entire service Red Rock Secured has provided. I feel comfortable with going through them."

Trustpilot Review
Ron B
5 stars
Red Rock Secured Complaints

Worst Red Rock Secured Complaints

1 starFeatured

"I was considering Red Rock for purchasing some gold bars but discovered the SEC recently charged them for fraud. the CEO and two employees scammed customers out of $30 million in their retirement accounts."

Trustpilot Review
1 star
1 starFeatured

"Swindled! Although repeatedly asking for the lowest markup on silver bouillon, I got talked into buying “premium” Red Silver Lion coins. I asked multiple times what the commission was and never got a straight answer. Three weeks later, I get notified on the SEC court case against them. Now they want me to wait 3 to 5 years to do a sell back at market rate."

Trustpilot Review
Betty H
1 star
1 starFeatured

"I feel sorry for those who do business with this company. When I interviewed for a position there last year, the manager acted like I was wasting his time. I got the feeling that they're selfish, don't care about their human resources or those they do business with. The next company I interviewed with hired me and I'm still there as one of the top producers."

Google Review
1 star
1 starFeatured

"They did not listen to me and what I wanted to purchase. I wrote them a list of questions but they never responded. They would not tell me their fees. They often don't answer their phone or call me back. Now I am stuck with coins that I can't sell. Worst experience of my life working for these people. Horrible. I have lost my money and they don't care."

Google Review
Penney B
1 star

Is Red Rock Secured a Scam?

Red Rock Secured is not a scam. Despite legal challenges and allegations of overpricing and misleading customers, the company continues to operate and maintains an average rating of 4.5/5 on Focus on the User. This rating suggests a level of customer satisfaction and legitimacy in their services.

Red Rock Secured Pros and Cons


  • Diverse Investment Options: Offers a range of precious metals including gold, silver, platinum, and palladium.
  • Educational Resources: Provides extensive education and guides on precious metal investments.


  • Legal Concerns: Faced allegations of misleading customers and overpricing products.
  • Lack of Transparency: Some complaints about lack of clear fee structures and markups.

Red Rock Secured Services and Products

Red Rock Secured offers several products and services:

  • Gold IRAs: Assistance with setting up and managing gold and silver IRAs.
  • Physical Metals: A variety of IRS-approved metals, with a guarantee against counterfeiting.
  • Home Delivery: Option for personal storage of metals through a legally structured process.
  • Depository: Secure storage of metals, fully insured by Lloyd’s of London.

Red Rock Secured Fees and Costs

Red Rock Secured's fee structure includes:

  • Account Setup Fee: $0
  • Annual Maintenance Fee: $150
  • Storage Fees (per year): $100
  • Insurance Fees (per year): $100
  • Early Withdrawal Penalty: Varies depending on investment type.

Red Rock Secured FAQ

Is Red Rock Secured a reputable company

Red Rock Secured has faced legal issues but also maintains a high customer satisfaction rating.

How long has Red Rock Secured been in business?

Since 2009.

Who is the owner of Red Rock Secured?

Shade Johnson-Kelly (a/k/a Sean Kelly).

What types of precious metals does Red Rock Secured offer?

Gold, silver, platinum, and palladium.

What is the minimum investment for Red Rock Secured?

$25,000 for silver or gold IRA, $1,500 for cash purchases.

How do I roll over my IRA or 401(k) to Red Rock Secured?

Through setting up a self-directed IRA and possibly creating an LLC for home storage.

How does Red Rock Secured work?

It offers various services including setting up gold IRAs, providing physical metals, and offering secure storage options.

Before Investing With Red Rock Secured

Consider obtaining to make informed investments in precious metals.

Red Rock Secured Homepage

Contact Red Rock Secured

  • Phone: 1-844-450-1381
  • Email:
  • Address: 400 Continental Blvd # 200, El Segundo, CA 90245, USA
  • Founded: 2009
  • Category: Precious Metal IRA Company
Social Media
Red Rock Secured Address

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Disclaimer: Content on this website is not intended to be used as financial advice. It is not to be used as a recommendation to buy, sell, or trade an asset that requires a licensed broker. Consult a financial advisor.

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