Provident Metals Reviews, Complaints, Contact

Provident Metals

Overview of

Provident Metals is a leading online precious metals dealer, offering a vast selection of bullion, numismatic coins, and related products to collectors and investors alike. Established in 2008, the company has grown rapidly and become a trusted source for gold, silver, platinum, and palladium. They are dedicated to providing exceptional customer service, competitive pricing, and a secure shopping experience.

One of the key strengths of Provident Metals is their extensive inventory, which caters to a wide range of interests and budgets. From government-issued coins and bars to privately minted rounds and bars, the company ensures that their customers have access to diverse products. In addition, they offer various payment options and fast shipping, making it easier for clients to build and diversify their precious metals portfolios.

Provident Metals is also known for their commitment to educating the public about the importance of investing in precious metals. Their website features informative articles, market news, and expert insights to help both new and experienced investors make informed decisions. Furthermore, the company adheres to strict industry standards, ensuring the authenticity and quality of the products they sell.

In summary, Provident Metals is a reputable online dealer that specializes in precious metals, providing a wide array of products, excellent customer service, and valuable educational resources. For more detailed information, including the company's ratings and other relevant data, please see the sections below.

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Business Information

  • Years in Business: 2
  • Alternate Name: ProvidentMetals.Com
  • Business Contacts:
    • Tom Fougerousse, Vice President of Operations
    • Michael Wittmeyer, CEO

Business Contact Information

  • Address: 11925 N Stemmons Fwy Suite 180, Dallas, TX 75234, United States
  • Phone: (800) 313-3315
  • Hours:
    • Saturday - Closed
    • Sunday - Closed
    • Monday - 7a.m.–5p.m.
    • Tuesday - 7a.m.–5p.m.
    • Wednesday - 7a.m.–5p.m.
    • Thursday - 7a.m.–5p.m.
    • Friday - 7a.m.–5p.m.
11925 N Stemmons Fwy Suite 180, Dallas, TX 75234, United States

Website Contact

Customer Reviews

See the ratings of Provident Metals from the top review websites below:

Company Ratings

  • Trustpilot: 3 stars, 3,677 reviews
  • Google Reviews: 3.8 stars, 13 reviews
  • BBB: A+ 4.72 stars, 147 reviews
Top Reviews

"I have been purchasing from Provident Metals for over five years. I've never had an issue they couldn't fix. I am always satisfied by the quality of my purchases. I've always paid by check. The downside to this is, it may take up to three weeks to get your order. However, I have never minded that. I rather have the lowest possible price. I would recommend Provident Metals to anyone for bullion purchases."

- John Duncan

5 stars

"Made several silver purchases from Provident Metals.I am extremely pleased with each purchase and will be ordering more in the near future. I get the 2oz rounds for Christmas presents instead of cash for nieces and nephews, and get proofs for children & grand kids.Super nice stuff, prompt service, discrete delivery, right to the mail box.Could not be happier."

- Jonathan Yates

5 stars

"A definite recommend. Years of doing quality service with fair prices."

- James R

5 stars

Worst Reviews & Complaints

"They do not have secure systems for buying back metals. You have to call their 800 number and call out banking/routing numbers over the phone and also credit card numbers to reps on the other side of the phone who can easily write them down to use at home later. I decided to do this against my better judgement when selling some gold and I started getting unknown charges on my card 2 days later. The only pending charges to my account at that time were provident metals' hold, the fraudulent charges, and my phone bill. This was a new card number that I have only used at just a handful of trustworthy sources, so the evidence is strong that it was the rep at this company who stole the number. I called in to report this to Provident Metals management and the managers would not even speak to me on the phone about it. It's a shame that their parent company JM Bullion has security in place to prevent this type of theft, but this company does not. I've been buying from here for years, but I guess it is time for me to move on."

- David Maruca

1 star

"Not an honest company.Delivery of items was never received, signature verification did not match my signature, was never made whole.They claim to have insurance on the packages, but worm their way out of covering losses for customers.Will never do business with them again after an extremely rude and unprofessional claim experience without resolution."

- Tim D

1 star

"I purchased 10 silver American Eagles from them on a Friday afternoon. They immediately charged my card for it. The very next day my card was lit up with fraudulent charges. The last attempted fraudulent charge was a double cherge from Provident metals on Sunday morning. When I called them to tell them what happened they didn't seemed too concerned about a possible breach on their end and the girl told me she would" put a note in my order". Not exactly what you want to hear from a precious metals company."

- Gerald Woodward

1 star

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