Provident Metals Reviews & Complaints: Scam or Reputable?

Provident Metals
Google: N/a
BBB: 4.77/5 A+
Trustpilot: 2.7/5

Provident Metals is a precious metals dealer located in Dallas, Texas. This company, established in 2009, specializes in the sale of investment-grade precious metals and collectibles, including gold and silver IRAs. It primarily operates through its website, offering competitive prices on a range of metals. Provident Metals is known for its consistent customer satisfaction and industry-leading value. It has a rating of 3.7/5 by Focus on the User.

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Featured Reviews

Top Review

John D
5 stars

"I have been purchasing from Provident Metals for over five years. I've never had an issue they couldn't fix. I am always satisfied by the quality of my purchases. I've..."

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Top Complaint

David M
1 star

"They do not have secure systems for buying back metals. You have to call their 800 number and call out banking/routing numbers over the phone and also credit card numbers to..."

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What is Provident Metals?

Provident Metals, founded in 2009, is the largest physical bullion dealer in the United States, boasting a substantial inventory space exceeding 400,000 square feet and a stock worth over $3 billion. As a family-owned company, it has been serving clients for more than 40 years. Provident Metals' product range is quite extensive, offering not only gold and silver bullion but also copper bullion, platinum, palladium products, numismatic coins, and collectors’ items. Their offerings are tailored to both individual investors and collectors, with an emphasis on high-quality products, competitive pricing, and exceptional customer service. Their website is a primary platform for sales, providing comprehensive pricing information and detailed product descriptions. Moreover, Provident Metals has been an Associate Member Firm on the Certified Coin Exchange, connecting them with top rare coin and bullion dealers worldwide.

Provident Metals Ratings

Provident Metals Reputation

Focus on the User Review
Focus on the User
3.7/5 stars
3802 reviews (Aggregated)
Google Reviews
Google Reviews
N/a stars
N/a reviews
BBB Reviews
4.77/5 stars A+
121 reviews
Trustpilot Reviews
2.7/5 stars
3681 reviews

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Provident Metals Reviews

Top Provident Metals Reviews

5 starsFeatured

"I have been purchasing from Provident Metals for over five years. I've never had an issue they couldn't fix. I am always satisfied by the quality of my purchases. I've always paid by check. The downside to this is, it may take up to three weeks to get your order. However, I have never minded that. I rather have the lowest possible price. I would recommend Provident Metals to anyone for bullion purchases."

John D
5 stars
5 starsFeatured

"Made several silver purchases from Provident Metals.I am extremely pleased with each purchase and will be ordering more in the near future. I get the 2oz rounds for Christmas presents instead of cash for nieces and nephews, and get proofs for children & grand kids.Super nice stuff, prompt service, discrete delivery, right to the mail box.Could not be happier."

Jonathan Y
5 stars
5 starsFeatured

"A definite recommend. Years of doing quality service with fair prices."

James R
5 stars
Provident Metals Complaints

Worst Provident Metals Complaints

1 starFeatured

"They do not have secure systems for buying back metals. You have to call their 800 number and call out banking/routing numbers over the phone and also credit card numbers to reps on the other side of the phone who can easily write them down to use at home later. I decided to do this against my better judgement when selling some gold and I started getting unknown charges on my card 2 days later. The only pending charges to my account at that time were provident metals' hold, the fraudulent charges, and my phone bill. This was a new card number that I have only used at just a handful of trustworthy sources, so the evidence is strong that it was the rep at this company who stole the number. I called in to report this to Provident Metals management and the managers would not even speak to me on the phone about it. It's a shame that their parent company JM Bullion has security in place to prevent this type of theft, but this company does not. I've been buying from here for years, but I guess it is time for me to move on."

David M
1 star
1 starFeatured

"Not an honest company. Delivery of items was never received, signature verification did not match my signature, was never made whole. They claim to have insurance on the packages, but worm their way out of covering losses for customers. Will never do business with them again after an extremely rude and unprofessional claim experience without resolution."

Tim D
1 star
1 starFeatured

"I purchased 10 silver American Eagles from them on a Friday afternoon. They immediately charged my card for it. The very next day my card was lit up with fraudulent charges. The last attempted fraudulent charge was a double cherge from Provident metals on Sunday morning. When I called them to tell them what happened they didn't seemed too concerned about a possible breach on their end and the girl told me she would" put a note in my order". Not exactly what you want to hear from a precious metals company."

Gerald W
1 star

Is Provident Metals a Scam?

Provident Metals is not a scam. It is a reputable precious metals dealer with over a decade of experience in the industry. The company's legitimacy is further evidenced by its A+ rating from the Better Business Bureau and a 3.7/5 rating from Focus on the User.

Provident Metals Pros and Cons


  • Pro: Extensive Inventory - Offers a wide range of precious metals and collectibles, catering to diverse investor needs.
  • Pro: Customer Satisfaction - Known for high-quality products and competitive pricing.


  • Con: Limited Shipping Range - Only ships within the United States.
  • Con: Payment Processing Time - Orders paid by personal check are held for at least 5 business days before processing.

Provident Metals Services and Products

Provident Metals provides a comprehensive array of services and products for precious metal investors. Their offerings include:

  • Gold and Silver Bullion: Bars and coins for investment.
  • Copper Bullion: An alternative investment option.
  • Platinum and Palladium Products: Diverse metals for portfolio diversification.
  • Numismatic Coins: Collectibles for enthusiasts and investors.
  • Gold and Silver IRAs: Retirement investment options in precious metals.

Provident Metals FAQ

Is Provident Metals a reputable company?

Yes, Provident Metals is a reputable company with a strong industry presence and positive customer feedback.

How long has Provident Metals been in business?

Provident Metals was founded in 2009.

How long does Provident Metals take to ship?

Orders are usually shipped within 5-10 business days, depending on the payment method.

How do you pay on Provident Metals?

Payment options include bank wire, credit card, Bitcoin, cashiers check, postal money orders, and personal checks.

What types of precious metals does Provident Metals offer?

Provident Metals offers gold, silver, platinum, palladium, and copper bullion.

How does Provident Metals work?

Provident Metals operates primarily through its website, offering a range of precious metals and collectibles for purchase.

Before Investing With Provident Metals

Consider acquiring . This resource can assist in making informed investment decisions in the precious metals market.

Provident Metals Homepage

Contact Provident Metals

  • Address: 11925 N Stemmons Fwy Suite 180, Dallas, TX 75234, United States
  • Phone: (800) 313-3315
  • Founded: 2009
  • Alternative Name:
  • Business Contacts:
    • Tom Fougerousse, Vice President of Operations
    • Michael Wittmeyer, CEO
  • Category: Precious Metals Dealer
Social MediaBusiness Hours
  • Saturday - Closed
  • Sunday - Closed
  • Monday - 7a.m.–5p.m.
  • Tuesday - 7a.m.–5p.m.
  • Wednesday - 7a.m.–5p.m.
  • Thursday - 7a.m.–5p.m.
  • Friday - 7a.m.–5p.m.
Provident Metals Address

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