Pacific Premier Trust Reviews & Complaints: Scam or Reputable?

Pacific Premier Trust
Google: 4.6/5
BBB: 1.05/5 B
Trustpilot: N/a

Pacific Premier Trust, a self-directed IRA company, is located in Denver, Colorado. This company specializes in alternative asset custody, managing over $17 billion in assets and serving nearly 37,000 client accounts. Pacific Premier Trust, initially known as PENSCO Trust, merged with Pacific Premier Bank in 2020. With over three decades of experience, the company has established a robust presence in the industry. However, it has a mixed reputation with a 3/5 rating on Focus on the User.

Jump To:

Featured Reviews

Top Review

Demont D
5 stars

"I had the pleasure of working with Brian Crichlow. Who helped me set up a self directed IRA. The professionalism and knowledge he has on the topic is top tier..."

Read Reviews

Top Complaint

Susannah W
1 star

"Pacific Premier Trust is the worst predatory entity I have ever dealt with. There should be a class action lawsuit to punish their bad behavior. I held private securities in..."

Read Complaints

What is Pacific Premier Trust?

Pacific Premier Trust, founded in December 1989, offers a range of custody and self-directed IRA solutions. The company, originally PENSCO Trust, became part of Pacific Premier Bank in 2020. Headquartered in Irvine, California, with additional locations in San Francisco and Denver, Pacific Premier Trust manages significant assets, totaling $17.6 billion, and maintains 43,903 client accounts. It stands out for its ability to handle a wide array of assets, including real estate, promissory notes, marketable securities, and precious metals, ensuring diverse investment options for clients. The company's substantial experience and extensive asset handling capabilities make it a notable player in the alternative assets custody space.

Pacific Premier Trust Ratings

Pacific Premier Trust Reputation

Focus on the User Review
Focus on the User
3/5 stars
365 reviews (Aggregated)
Google Reviews
Google Reviews
4.6/5 stars
324 reviews
BBB Reviews
1.05/5 stars B
41 reviews
Trustpilot Reviews
N/a stars
N/a reviews

Exclusive Offer: FREE Coin When Opening Gold IRA

FotU Coin
Pacific Premier Trust Reviews

Top Pacific Premier Trust Reviews

5 starsFeatured

"I had the pleasure of working with Brian Crichlow. Who helped me set up a self directed IRA. The professionalism and knowledge he has on the topic is top tier. He also was very timely with all of my requests."

Demont D
5 stars
5 starsFeatured

"I wanted to change my method of paying fees for my accounts.My passwords had expired. The answers for my security questions were incorrect.Nancy patiently walked me through all the steps I needed to bring my accounts into compliance.She was Great!"

Jean A
5 stars
5 starsFeatured

"I was very impressed with the client services agent that helped me today. Her name was Nok. She was patient, knowledgeable and professional. She is even going to follow up with my problem tomorrow and have someone in the other department call me back, as they had gone home for the day. I was very impressed with her service and willingness to help. She should be commended!"

Jackie W
5 stars
5 starsFeatured

"Keiko was very helpful in setting up my new account online. She patiently waited while I followed her step-by-step directions. Her directions and explanations were clear and concise. Thank you for all your help."

Debbie T
5 stars
Pacific Premier Trust Complaints

Worst Pacific Premier Trust Complaints

1 starFeatured

"Pacific Premier Trust is the worst predatory entity I have ever dealt with. There should be a class action lawsuit to punish their bad behavior. I held private securities in two Pensco accounts, and they were moved to PPT when they merged. PPT charged exorbitant $350 quarterly fees for each account, and rejected my attempts to transfer the securities out. Their customer support was nonexistent, and it took a few years to finally get resolution. In the end I got the securities out and closed the accounts - they charged me $250 fee to close each account. SHAME ON YOU, PACIFIC PREMIER TRUST, you deserve a minus 5 review!!!"

BBB Review
Susannah W
1 star
1 starFeatured

"After being a client for over 20 years one of my holdings is liquidating and returning capital for the fourth month now by schedule. My money still hasnt been credited to my account on the 18th after my holding sent it on the seventh. This is the second time in four months that this has happened. Their telephone representatives tell me to call the sender. I am fed up and not looking forward to begging for my money every month until I am able to get my money and no longer be a client."

BBB Review
Roger F
1 star
1 starFeatured

"If it was possible to give no stars that would be my rating. Stay away from this company. I have a real estate IRA holding and in the last 50 months only twice was the monthly rental income credited correctly. Worst company I have ever done business with. Run away and don't look back"

BBB Review
John M
1 star
1 starFeatured

"Awful company. Avoid like the plague. Really high fees, bad website, bad customer service. Trying to get my *** transferred from them has been a horrible experience. Would give zero stars if possible."

BBB Review
Charles H
1 star

Is Pacific Premier Trust a Scam?

Pacific Premier Trust is not a scam. It is a legitimate company with a long history and substantial assets under management. Its 3/5 rating on Focus on the User reflects a reputable standing in the industry.

Pacific Premier Trust Pros and Cons


  • Decades of Experience: Over 30 years in the industry.
  • Low Fees for Large Accounts: Reduced fees of 0.10% on balances over $5,000.


  • High Minimum Yearly Fees: Charges start at $750 annually.
  • Focus on Wealthier Clients: Primarily targets institutional and high net worth investors.

Pacific Premier Trust Services and Products

Pacific Premier Trust offers a variety of services and products, catering to a wide range of alternative assets. Their offerings include:

  • Real Estate Custody
  • Promissory Notes Management
  • Marketable Securities Custody
  • Wind Farm Investments
  • Precious Metals Custody
  • The company collaborates with top-tier depositories, ensuring secure and reliable asset management.

Pacific Premier Trust FAQ

Is Pacific Premier Trust a reputable company?

Yes, with over 30 years of experience and significant assets under management.

How long has Pacific Premier Trust been in business?

Since December 1989.

Who is the owner of Pacific Premier Trust?

The company is a division of Pacific Premier Bank.

How does Pacific Premier Trust work?

It offers custody and self-directed IRA solutions for a variety of alternative assets.

Before Investing With Pacific Premier Trust

Consider obtaining . This guide can assist in making informed investment decisions in precious metals.

Pacific Premier Trust Homepage

Contact Pacific Premier Trust

For customer service inquiries or more information, contact details and social media accounts of Pacific Premier Trust are provided below.

  • Phone: 800-962-4238
  • Email:
  • Address: 1801 California St Suite 800, Denver, CO 80202
  • Founded: 1989
  • Alternate Name:
  • Category: Self-Directed IRA Company
Social Media
Pacific Premier Trust Address

Pacific Premier Trust Alternatives

uDirect IRA Review

uDirect IRA | 4.4/5 Rating

uDirect IRA specializes in self-directed IRAs, allowing investors to include a variety of assets in their retirement portfolios, including real estate, private placements, and precious metals like gold and silver.
Alto IRA Review

Alto IRA | 4/5 Rating

Alto IRA offers a modern approach to self-directed IRAs, enabling investment in alternative assets including cryptocurrencies, start-ups, and precious metals, thus diversifying retirement savings.
Broad Financial Review

Broad Financial | 4/5 Rating

Broad Financial provides self-directed IRA and Solo 401(k) plans, giving investors the freedom to invest in a wide range of assets including real estate, cryptocurrencies, and precious metals.
Equity Trust Review

Equity Trust | 3.4/5 Rating

Equity Trust is a leading custodian for self-directed IRAs, offering investment options in real estate, private equity, notes, and precious metals like gold and silver.
Strata Trust Company Review

Strata Trust Company | 3.3/5 Rating

Strata Trust Company specializes in self-directed IRAs, providing investment opportunities in a broad spectrum of alternative assets, including real estate, private equity, and precious metals.
IRA Financial Review

IRA Financial | 3.3/5 Rating

IRA Financial offers self-directed IRA and Solo 401(k) plans, enabling investors to diversify their retirement savings with investments in real estate, cryptocurrencies, and precious metals.
The Entrust Group Review

The Entrust Group | 3.3/5 Rating

The Entrust Group has been facilitating self-directed IRAs for decades, allowing investments in a variety of assets including real estate, private equity, and precious metals, thus offering diverse portfolio options.
Rocket Dollar Review

Rocket Dollar | 3/5 Rating

Rocket Dollar provides a platform for self-directed retirement accounts, where investors can include a mix of traditional and alternative assets such as real estate, start-ups, and precious metals.
Millennium Trust Company Review

Millennium Trust Company | 3/5 Rating

Millennium Trust Company specializes in custodial services for self-directed IRAs, offering a wide range of alternative investment options including real estate, private equity, and precious metals.
Advanta IRA Review

Advanta IRA | 3/5 Rating

Advanta IRA is a self-directed IRA administrator providing a variety of investment options including real estate, private lending, and precious metals, tailored to individual retirement planning needs.
GoldStar Trust Company Review

GoldStar Trust Company | 2.6/5 Rating

GoldStar Trust Company is well-known for its expertise in self-directed IRAs involving precious metals, offering secure and compliant investment options in gold, silver, platinum, and palladium.

Discover How to Effortlessly Rollover Gold Into Your IRA

Our free eBook covers everything you need to know before you start diverisfying your retirement with precious metals like gold or silver.

Was this resource helpful? Share it with your friends!

Disclaimer: Content on this website is not intended to be used as financial advice. It is not to be used as a recommendation to buy, sell, or trade an asset that requires a licensed broker. Consult a financial advisor.

Speak With An Expert, Learn More About Diversifying IRA With Gold