Pacific Premier Trust Reviews & Complaints: Scam or Reputable?

Pacific Premier Trust
Google: 4.6/5
BBB: 1.05/5 B
Trustpilot: N/a

Pacific Premier Trust, a self-directed IRA company, is located in Denver, Colorado. This company specializes in alternative asset custody, managing over $17 billion in assets and serving nearly 37,000 client accounts. Pacific Premier Trust, initially known as PENSCO Trust, merged with Pacific Premier Bank in 2020. With over three decades of experience, the company has established a robust presence in the industry. However, it has a mixed reputation with a 3/5 rating on Focus on the User.

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Featured Reviews

Top Review

Featured
Demont D
5 stars
USA

"I had the pleasure of working with Brian Crichlow. Who helped me set up a self directed IRA. The professionalism and knowledge he has on the topic is top tier..."

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Top Complaint

Featured
Susannah W
1 star
USA

"Pacific Premier Trust is the worst predatory entity I have ever dealt with. There should be a class action lawsuit to punish their bad behavior. I held private securities in..."

Read Complaints

What is Pacific Premier Trust?

Pacific Premier Trust, founded in December 1989, offers a range of custody and self-directed IRA solutions. The company, originally PENSCO Trust, became part of Pacific Premier Bank in 2020. Headquartered in Irvine, California, with additional locations in San Francisco and Denver, Pacific Premier Trust manages significant assets, totaling $17.6 billion, and maintains 43,903 client accounts. It stands out for its ability to handle a wide array of assets, including real estate, promissory notes, marketable securities, and precious metals, ensuring diverse investment options for clients. The company's substantial experience and extensive asset handling capabilities make it a notable player in the alternative assets custody space.

Pacific Premier Trust Ratings

Pacific Premier Trust Reputation

Focus on the User Review
Focus on the User
3/5 stars
365 reviews (Aggregated)
Google Reviews
Google Reviews
4.6/5 stars
324 reviews
BBB Reviews
BBB
1.05/5 stars B
41 reviews
Trustpilot Reviews
Trustpilot
N/a stars
N/a reviews

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Pacific Premier Trust Reviews

Top Pacific Premier Trust Reviews

5 starsFeatured

"I had the pleasure of working with Brian Crichlow. Who helped me set up a self directed IRA. The professionalism and knowledge he has on the topic is top tier. He also was very timely with all of my requests."

Google
Demont D
USA
5 stars
5 starsFeatured

"I wanted to change my method of paying fees for my accounts.My passwords had expired. The answers for my security questions were incorrect.Nancy patiently walked me through all the steps I needed to bring my accounts into compliance.She was Great!"

Google
Jean A
USA
5 stars
5 starsFeatured

"I was very impressed with the client services agent that helped me today. Her name was Nok. She was patient, knowledgeable and professional. She is even going to follow up with my problem tomorrow and have someone in the other department call me back, as they had gone home for the day. I was very impressed with her service and willingness to help. She should be commended!"

Google
Jackie W
USA
5 stars
5 starsFeatured

"Keiko was very helpful in setting up my new account online. She patiently waited while I followed her step-by-step directions. Her directions and explanations were clear and concise. Thank you for all your help."

Google
Debbie T
USA
5 stars
Pacific Premier Trust Complaints

Worst Pacific Premier Trust Complaints

1 starFeatured

"Pacific Premier Trust is the worst predatory entity I have ever dealt with. There should be a class action lawsuit to punish their bad behavior. I held private securities in two Pensco accounts, and they were moved to PPT when they merged. PPT charged exorbitant $350 quarterly fees for each account, and rejected my attempts to transfer the securities out. Their customer support was nonexistent, and it took a few years to finally get resolution. In the end I got the securities out and closed the accounts - they charged me $250 fee to close each account. SHAME ON YOU, PACIFIC PREMIER TRUST, you deserve a minus 5 review!!!"

BBB Review
Susannah W
USA
1 star
1 starFeatured

"After being a client for over 20 years one of my holdings is liquidating and returning capital for the fourth month now by schedule. My money still hasnt been credited to my account on the 18th after my holding sent it on the seventh. This is the second time in four months that this has happened. Their telephone representatives tell me to call the sender. I am fed up and not looking forward to begging for my money every month until I am able to get my money and no longer be a client."

BBB Review
Roger F
USA
1 star
1 starFeatured

"If it was possible to give no stars that would be my rating. Stay away from this company. I have a real estate IRA holding and in the last 50 months only twice was the monthly rental income credited correctly. Worst company I have ever done business with. Run away and don't look back"

BBB Review
John M
USA
1 star
1 starFeatured

"Awful company. Avoid like the plague. Really high fees, bad website, bad customer service. Trying to get my *** transferred from them has been a horrible experience. Would give zero stars if possible."

BBB Review
Charles H
USA
1 star

Is Pacific Premier Trust a Scam?

Pacific Premier Trust is not a scam. It is a legitimate company with a long history and substantial assets under management. Its 3/5 rating on Focus on the User reflects a reputable standing in the industry.

Pacific Premier Trust Pros and Cons

Pros

  • Decades of Experience: Over 30 years in the industry.
  • Low Fees for Large Accounts: Reduced fees of 0.10% on balances over $5,000.

Cons

  • High Minimum Yearly Fees: Charges start at $750 annually.
  • Focus on Wealthier Clients: Primarily targets institutional and high net worth investors.

Pacific Premier Trust Services and Products

Pacific Premier Trust offers a variety of services and products, catering to a wide range of alternative assets. Their offerings include:

  • Real Estate Custody
  • Promissory Notes Management
  • Marketable Securities Custody
  • Wind Farm Investments
  • Precious Metals Custody
  • The company collaborates with top-tier depositories, ensuring secure and reliable asset management.

Pacific Premier Trust FAQ

Is Pacific Premier Trust a reputable company?

Yes, with over 30 years of experience and significant assets under management.

How long has Pacific Premier Trust been in business?

Since December 1989.

Who is the owner of Pacific Premier Trust?

The company is a division of Pacific Premier Bank.

How does Pacific Premier Trust work?

It offers custody and self-directed IRA solutions for a variety of alternative assets.

Before Investing With Pacific Premier Trust

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Pacific Premier Trust Homepage

Contact Pacific Premier Trust

For customer service inquiries or more information, contact details and social media accounts of Pacific Premier Trust are provided below.

  • Phone: 800-962-4238
  • Email: sales@pacificpremiertrust.com
  • Address: 1801 California St Suite 800, Denver, CO 80202
  • Founded: 1989
  • Alternate Name: PacificPremierTrust.com
  • Category: Self-Directed IRA Company
Social Media
Pacific Premier Trust Address

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