Oxford Gold Group Reviews & Complaints: Good Gold IRA Custodian?

Oxford Gold Group
Google: 4.8/5
BBB: 4.86/5 A+
Trustpilot: 4.9/5

Oxford Gold Group is a precious metals dealer and IRA custodian located in Los Angeles, California. They specialize in precious metal or gold Individual Retirement Accounts (IRAs). The company’s services focus on offering investment opportunities in various precious metals. Pros of the company include knowledgeable staff, competitive pricing, professionalism, and responsiveness. However, there have been complaints about slow response times and customer service issues. Oxford Gold Group holds an average rating of 4.8/5 by Focus on the User.

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Featured Reviews

Top Review

5 stars

"Great support and giving us a sense of trust through the whole process. Walked away with a confident understanding of our investment..."

Read Reviews

Top Complaint

1 star

"Incredibly pushy sales environment, and seem more interested in their commission than helping you secure a healthy portfolio..."

Read Complaints

What is Oxford Gold Group?

Oxford Gold Group was founded in 2017 by partners with over two decades of experience in the precious metals industry. Their frustration with high brokerage commissions in the industry led to the creation of this company. They offer a range of services related to investing in gold IRAs, with a focus on providing cost-effective options for investors. The company distinguishes itself with a large, regularly updated online catalog of metals, offering a variety of investment options throughout the year. Furthermore, they are noted for reasonable markups and fast delivery times, often outperforming competitors in these areas.

The company caters to clients seeking to invest in gold, silver, platinum, and palladium, providing options for both physical possession and IRA investments. Their offerings include a diverse selection of IRA-approved gold, silver, platinum, and palladium products. Oxford Gold Group prides itself on offering transparent and competitive pricing and a personalized approach to customer service. This approach to service and investment options has helped establish them as a significant player in the precious metals investment sector.

Oxford Gold Group Ratings

Oxford Gold Group Reputation

Focus on the User Review
Focus on the User
4.8/5 stars
492 reviews (Aggregated)
Google Reviews
Google Reviews
4.8/5 stars
210 reviews
BBB Reviews
4.86/5 A+
98 reviews
Trustpilot Reviews
4.9/5 stars
184 reviews

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Oxford Gold Group Reviews

Top Oxford Gold Group Reviews

5 starsFeatured

"Great support and giving us a sense of trust through the whole process. Walked away with a confident understanding of our investment."

Trustpilot Review
5 stars
5 starsFeatured

"K C was very friendly and knowledgeable about the business. I was not sure of what to do as this was my first experience with precious metals but Casey made me feel safe and secure. I have a busy schedule but K C made it very easy for me to communicate with her at my convenience so that I could get done what I needed to. I would recommend The Oxford Gold Group to anyone."

Trustpilot Review
Derron G
5 stars
5 starsFeatured

"This company had earned my confidence in their ability to offer you exemplary service. They know the metals markets and the elements that effect their worth. Their advise alone is priceless. I rarely give 5 stars.. They get them the hard way....They earn them!!"

Google Review
Ron S
5 stars
5 starsFeatured

"Very professional, Very knowledgeable and friendly. This is my second order and there will be more. Thank you"

BBB Review
David K
5 stars
Oxford Gold Group Complaints

Worst Oxford Gold Group Complaints

1 starFeatured

"Incredibly pushy sales environment, and seem more interested in their commission than helping you secure a healthy portfolio."

Google Review
1 star
1 starFeatured

"total scam charged me over 18% premium on my IRA conversion, Buyer beware."

Google Review
Kevin S
1 star
1 starFeatured

"This is literally the most useless website on the internet. You cannot order gold or silver, you cannot see gold prices either. Literally the ONLY thing you can do on this website is order their pamphlet. That’s it. Seriously, that’s all you can do."

Trustpilot Review
Tom B
1 star
1 starFeatured

"I transferred my Fidelity stocks of about $62K to Oxford Gold group last spring 2022. This past week I looked at my statements and have lost $26k of the gold I opened with them, i put all my eggs in one basket and let them make the choices, HUGE Mistake!. My investor quit about 2 months ago and that's about the time according to my statement that $26K was re-allocated and i asked what happened to my money, the one who took over my investors accounts said 'well honey there are fees'. Yeah it's supposed to be $225 per year how the h did I lose over $25K? He said I get "spot value" plus the melting of the metals and kind of laughed at my ignorance. I wish I had moved my money to a regular bank and he said "well you wouldn't have earned a I said "I would prefer for my $62K to stay the same then to lose $26K and told him this was all BS, he seemed happy at how angry I was. I am now seeking a financial advisor to take out all my $ and to research what they did with the $26k since the value of gold has not dropped???"

BBB Review
Sandra S
1 star

Is Oxford Gold Group a Scam?

Oxford Gold Group is not a scam. The company is recognized for its legitimate services in the precious metals sector, with a strong focus on customer education and transparent practices. Their high rating of 4.8/5 by Focus on the User and an A+ rating from the Better Business Bureau further validate their credibility and trustworthiness in the industry.

Oxford Gold Group Pros and Cons


  • Knowledgeable Staff: Customers appreciate the expertise and informed guidance provided by the staff.
  • Competitive Pricing: The company offers reasonable markups and cost-effective investment options.


  • Slow Response Times: Some customers have reported delays in customer service responses.
  • Customer Service Issues: There have been complaints regarding the overall quality of customer service.

Oxford Gold Group Services and Products

Oxford Gold Group provides various services and products related to precious metal investments. These include:

  • Gold, Silver, Platinum, and Palladium Investments: Options for investing in these precious metals in physical form or through IRAs.
  • IRA Services: Specialization in gold and silver IRAs, offering a streamlined process for rollovers and setups.
  • Buyback Program: A service that facilitates the easy liquidation of precious metal assets.

Oxford Gold Group Fees and Costs

Oxford Gold Group is transparent about their fee structure for gold IRA investments. They charge a fixed yearly maintenance fee, which ranges from $175 for accounts valued at less than $100,000 to $225 for accounts valued at more than $100,000. This maintenance fee includes storage costs, but shipping and brokerage fees are additional.

Oxford Gold Group FAQ

Is Oxford Gold Group a reputable company

Yes, with high customer satisfaction ratings and an A+ BBB rating, Oxford Gold Group is considered a reputable company in the precious metals industry.

How long has Oxford Gold Group been in business?

Oxford Gold Group was founded in 2017.

Who is the owner of Oxford Gold Group?

Specific ownership details are not readily available.

What types of precious metals does Oxford Gold Group offer?

They offer gold, silver, platinum, and palladium.

What is the minimum investment for Oxford Gold Group?

Industry estimates suggest a minimum investment requirement, often around $25,000.

How do I roll over my IRA or 401(k) to Oxford Gold Group?

They offer specialized services for rolling over existing IRAs or 401(k)s into precious metals IRAs.

How does Oxford Gold Group work?

The company works by providing investment options in precious metals, including IRAs, and offers services like buyback programs and personalized customer assistance.

Before Investing With Oxford Gold Group

It is advisable to obtain . This resource can assist in making informed decisions when investing in precious metals with companies like Oxford Gold Group.

Oxford Gold Group Homepage

Contact Oxford Gold Group

  • Phone: 1-833-260-4653
  • Address: 9100 Wilshire Blvd Suite 800E, Beverly Hills, CA 90212, USA
  • Founded: 2017
  • Category: Precious Metal IRA Company
Oxford Gold Group Address

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