Kitco Reviews, Complaints, Contact


Overview of

Kitco is a leading global provider of precious metal products and services, renowned for its expertise in the industry. Established in 1977, the company has grown significantly over the years, offering a wide range of services such as metal refining, recycling, and manufacturing, as well as providing top-notch news and market information to clients worldwide. With a strong commitment to customer satisfaction, Kitco has become the go-to source for investors, collectors, and businesses seeking to buy, sell, or trade precious metals, including gold, silver, platinum, and palladium.

With a strong online presence and multiple physical locations, Kitco serves a diverse clientele and consistently delivers the highest level of quality and service. The company's product offerings range from bullion coins and bars to numismatic collectibles, and it also offers storage solutions for those looking to secure their investments. In addition, Kitco provides cutting-edge analysis, live market data, and insightful commentary from industry experts, empowering clients to make well-informed decisions.

To further assist our readers, we have compiled the company's ratings, user reviews, and other pertinent information below, allowing you to make an educated decision about working with Kitco.

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Business Information

  • Years in Business: 45
  • Business Contacts:
    • Laura Lewis, Customer Experience Director

Business Contact Information

  • Address: 64 Lake St Ste 101 Ste 101, Rouses Point, NY 12979-1028
  • Phone: (877) 775-4826
64 Lake St Ste 101 Ste 101, Rouses Point, NY 12979-1028

Website Contact

Customer Reviews

See the ratings of Kitco from the top review websites below:

Company Ratings

  • Trustpilot: 4.7 stars, 5,053 reviews
  • Google Reviews: None
  • BBB: A+ 5 stars, 1 review
Top Reviews

"Fast and efficient customer service!"

- Donna

5 stars

"Excellent customer support. Knowledgeable, informative about how to make the transaction"

- Wendy Jayvanti

5 stars

"Everyone I have interacted with is professional, pleasant, extremely helpful. The customer service and follow up is outstanding!!!"

- Mildred A Brown

5 stars

Worst Reviews & Complaints

"Sorry to say, a real mess likely due to poor staff training. They don't know the difference between a bank draft or cheque. They don't know that Canadian banks have US$ accounts, so that funds don't require foreign clearing. They can also be on thin legal ice with their written statement of having the "right" to do customer voiceprints, as well as troll social media, credit bureaus, and other data bases in regard to your personal information (none of which you gave them permission to do). They declare the right to impose corporate ownership on your personal information, and demand government-only personal documentation contrary to privacy rights in Canada. A lot of customers would find these revelations troubling to say the least, which is not my experience with any other previous bullion seller. Overall very troubling experience with three weeks from the time they were paid, to product being received (by Fedex!). Service may be terrible - but product is good."

- Johnny B

1 star

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Disclaimer: Content on this website is not intended to be used as financial advice. It is not to be used as a recommendation to buy, sell, or trade an asset that requires a licensed broker. Consult a financial advisor.

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