iTrustCapital Reviews & Complaints: Scam or Reputable?

Google: 4.7/5
BBB: 1.5/5 F
Trustpilot: 4.6/5

iTrustCapital, a cryptocurrency IRA company, is based in Irvine, California. This platform specializes in enabling clients to buy and sell cryptocurrencies and physical precious metals directly through tax-advantaged retirement accounts. They are recognized for streamlining the traditional IRA processes, providing a more efficient way to move money from retirement accounts into the cryptocurrency and precious metals markets. iTrustCapital holds an average rating of 4/5 by Focus on the User.

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Featured Reviews

Top Review

Aaron B
5 stars

"We were having some serious issues with logging in. However, in about 15 minutes during a wonderful phone call with Ryan, he helped us get access to our accounts. The..."

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Top Complaint

Lionel R
1 star

"Used to be a great company.Starting to wonder about how stable the Itrust is now.Having trouble with both my sell and buy orders being executed.Sell order for Gold kept..."

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What is iTrustCapital?

iTrustCapital, founded in 2018, operates as a leading digital asset IRA software platform. Their main service involves offering clients the ability to invest in cryptocurrencies and physical precious metals through individual retirement accounts (IRAs). This innovative approach has set them apart in the financial technology (fintech) sector, particularly in the realms of cryptocurrency and trading platforms. Their services are primarily targeted at those looking to integrate digital assets into their retirement planning.

The company stands out for its user-friendly platform that supports 24/7 investing and transparent pricing. They have successfully conducted transactions worth $7.8 billion, serving over 200,000 accounts. Their platform is known for its simplicity, security, and legal compliance, making it a preferred choice for investors looking to diversify their retirement investments into cryptocurrencies and precious metals.

iTrustCapital Ratings

iTrustCapital Reputation

Focus on the User Review
Focus on the User
4/5 stars
3432 reviews (Aggregated)
Google Reviews
Google Reviews
4.7/5 stars
609 reviews
BBB Reviews
1.5/5 stars F
2 reviews
Trustpilot Reviews
4.6/5 stars
2821 reviews

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iTrustCapital Reviews

Top iTrustCapital Reviews

5 starsFeatured

"We were having some serious issues with logging in. However, in about 15 minutes during a wonderful phone call with Ryan, he helped us get access to our accounts. The process was simple and seamless! It is very comforting to know that iTrustCapital provides such excellent customer service to aid those that have investment funds managed by them. It gives my wife and I real comfort and confidence in them and their team! Thank you iTrustCapital and thank you Ryan!!"

Aaron B
5 stars
5 starsFeatured

"Jimmy was assisting me with a distribution. He was so knowledgeable and friendly. He gave me information about any future transactions and explained all my questionsthoroughly. Thank you ITrust Capital. Even tho the process is a bit long, it is secure and Ifeel my account is safe and protected!"

Janice R
5 stars
5 starsFeatured

"I am impressed with the professional and courteous service I receive at iTrustCapital. Their platform is well organized and easy to use. Thank you."

Trustpilot Reviews
5 stars
5 starsFeatured

"I have been using I trust capital for about 3 years. They have been absolutely awesome. Customer service has been excellent. Recently I worked with Trent on the situation and he has been superb answering all my questions and addressing an issue that came up with my Ira accounts. He has also been very timely whenever I had an issue to address it within 24 hours."

Trustpilot Reviews
5 stars
iTrustCapital Complaints

Worst iTrustCapital Complaints

1 starFeatured

"Used to be a great company.Starting to wonder about how stable the Itrust is now.Having trouble with both my sell and buy orders being executed.Sell order for Gold kept failing when gold hit 2100 had to call.Try to buy the dip on HBAR and the orders failed. Starting to worry if the market starts moving up and Itrust sell orders are not going to be executed.Going to have to call them a third time tomorrow."

Google Review
Lionel R
1 star
1 starFeatured

"Be careful putting any funds here, I have been unable to purchase crypto for months now. I have 3k available USD and when I try to buy any asset and it says failed to execute order. When I speak to customer service they are apologetic and keep saying give us a few more days. I appreciate the apology but I would prefer to have the use of my funds. Luckily I only have lunch money in there. If anyone is considering putting what they deem a lot of money in the hands of itrust I would first consider the fact that when things go wrong they will say sorry its out of our control."

Trustpilot Review
1 star
1 starFeatured

"Attempted to roll over 401K. Previous Financial Institution confirmed money sent to iTrust seven (7) days ago. iTrust does not show money, and now they can't be reached by phone (7 attempts), and 6 emails without response. Have they shut down!? I'm starting to panic."

Trustpilot Review
Mike K
1 star
1 starFeatured

"Run don't walk away this company! They don't take calls because of the high volume of calls they receive. Don't bother using their ticket system, they won't respond to tickets either. 'We received it today' means 'we received it a week ago'. 'We are processing it today' means 'we may never process it'. 'You'll receive the money at your new custodian in 1-3' days means 'leave me alone'. I'm trying to be very objective with my review in the hopes that this company takes the feedback to heart and reassesses how they do business. Everything I said can be backed up with written proof."

Trustpilot Review
Steve B
1 star

Is iTrustCapital a Scam?

iTrustCapital is not a scam. It is a legitimate digital asset IRA platform, known for its secure and compliant services in the cryptocurrency and precious metals markets. The company's reputation is backed by a strong user rating of 4/5 on Focus on the User, indicating a high level of customer satisfaction and trust.

iTrustCapital Pros and Cons


  • Excellent Customer Service: Renowned for providing high-quality, responsive customer support.
  • Low Fees: Offers competitive pricing, making it an affordable option for IRA investments.


  • Limited Cryptocurrency Selection: The range of cryptocurrencies available for trading is restricted.
  • US-Focused: Services are limited to US investors, excluding potential international clients.

iTrustCapital Services and Products

iTrustCapital's primary service is a cryptocurrency IRA platform that allows clients to buy and sell over 60 different cryptocurrencies. They offer the flexibility to transfer existing IRAs, rollover 401Ks, TSPs, 403(b)s, and 457 plans into their platform. Notably, their services extend beyond cryptocurrencies to include investments in gold and silver. The platform is characterized by its 24/7 trading capability, tax advantages, and transparent pricing structure.

  • Cryptocurrency trading in IRAs
  • Physical precious metals trading
  • Retirement account rollovers and transfers
  • Tax-advantaged investment options
  • 24/7 trading platform

iTrustCapital FAQ

Is iTrustCapital a reputable company?

Yes, iTrustCapital is recognized as a reputable company in the cryptocurrency IRA space.

How long has iTrustCapital been in business?

iTrustCapital was founded in 2018.

How does iTrustCapital work?

iTrustCapital enables clients to invest in cryptocurrencies and precious metals through tax-advantaged retirement accounts.

Before Investing With iTrustCapital

Prospective investors should consider obtaining . This guide can provide valuable insights and help in making informed investment decisions in precious metals through platforms like iTrustCapital.

iTrustCapital Homepage

Contact iTrustCapital

For customer service and inquiries, iTrustCapital provides contact details and possibly maintains social media accounts for further engagement with their clients.

  • Phone: 562-600-8437
  • Address: 18300 Von Karman Ave, Irvine, CA 92612
  • Founded: 2018
  • Alternate Name:
  • Category: Cryptocurrency IRA Company
iTrustCapital Address

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Disclaimer: Content on this website is not intended to be used as financial advice. It is not to be used as a recommendation to buy, sell, or trade an asset that requires a licensed broker. Consult a financial advisor.

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