Goldmoney Reviews & Complaints: Scam or Reputable?

Google: N/a
BBB: 1.5/5 A+
Trustpilot: 2.3/5

GoldMoney is a precious metals investment company located in Toronto, Canada. It specializes in precious metal custody and the world's largest precious metals network. GoldMoney provides a range of services, including precious metal bullion trading, custody and storage, coin retailing, and jewelry manufacturing. The company has garnered an average rating of 2/5 on Focus on the User.

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Featured Reviews

Top Review

5 stars

"I've been a customer of Goldmoney now for nearly a decade. There simply isn't any competition for the gold storage fees. They're also publicly traded and have a..."

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Top Complaint

Wiiliam S
1 star

"Slick but tricky and expensive - this lot will rob you with charges and make it VERY difficult to withdraw funds. I'd advise to avoid!!!..."

Read Complaints

What is Goldmoney?

GoldMoney, established in 2001, operates as a financial service company and is publicly traded on the Toronto Stock Exchange under the symbol TSX:XAU. It champions the use of vaulted gold as a medium for financial transactions, aiming to democratize access to gold and other precious metals through innovative technology. The company offers an array of services, including custody and wealth services for precious metals, trading and execution, card services, tax-free retirement accounts, and independent research. Targeting both individual investors and institutions, GoldMoney deals in the purchase and sale of physical precious metals in various forms, including bars, coins, and wafers.

GoldMoney's business model extends beyond traditional precious metal investments. It is also involved in jewelry manufacturing and property investment. As a global leader in its field, GoldMoney safeguards nearly $2 billion in assets for clients across over 150 countries, indicating its extensive reach and scale in the precious metals market.

Goldmoney Ratings

Goldmoney Reputation

Focus on the User Review
Focus on the User
2/5 stars
1926 reviews (Aggregated)
Google Reviews
Google Reviews
N/a stars
N/a reviews
BBB Reviews
1.5/5 stars A+
2 reviews
Trustpilot Reviews
2.3/5 stars
1924 reviews

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Goldmoney Reviews

Top Goldmoney Reviews

5 starsFeatured

"I've been a customer of Goldmoney now for nearly a decade. There simply isn't any competition for the gold storage fees. They're also publicly traded and have a positive reputation. As we've seen recently, you can't trust just anyone without your money. Goldmoney is truly one of the companies you can."

Trustpilot Reviews
5 stars
5 starsFeatured

"Goldmoney is not a crypto currency platform. It's not a trading platform for high frequency traders. It is a financial institution that can be trusted for long-term wealth preservation. We have been using the service for over a decade and have done very well. I withdrew funds twice with no issues at all. Once to payoff the mortgage on my daughter's house which was a significant amount and was credited to our UK bank account within 48 hours of selling the metal."

Trustpilot Reviews
5 stars
5 starsFeatured

"Goldmoney is perhaps the best way to save and own precious metals outside of the banking system. The fees are much lower than buying coins with much higher premiums. I also feel good knowing that the company is publicly traded and adheres to a high standard in compliance and governance. Being asked to provide documentation is a plus for me because it shows that the company is acting lawfully. Thank you for helping my family own precious metals in a safe and legal way."

Trustpilot Reviews
5 stars
5 starsFeatured

"James Turk appeared on Keiser Report, representing the company. Liquidated my holding & released cash took a few days. I don’t know what other people have done wrong. Alasdair Macleod, genius."

Trustpilot Reviews
John R
5 stars
Goldmoney Complaints

Worst Goldmoney Complaints

1 starFeatured

"Slick but tricky and expensive - this lot will rob you with charges and make it VERY difficult to withdraw funds. I'd advise to avoid!!!"

Trustpilot Reviews
Wiiliam S
1 star
1 starFeatured

"Goldmoney does not follow their own Policy of 48hrs for executing sale orders. Per Goldmoney the sale order placed on a Wednesday will take 6 days to be executed."

Trustpilot Reviews
1 star
1 starFeatured

"Very eager to accept your deposit but, any withdrawals are met with the most stringent requirement to fulfill any possible AML requirements. Closing my account was the only solution and even then the hoops were challenging to get the remaining balance back. Still waiting!"

Trustpilot Reviews
1 star
1 starFeatured

"My experience was similar to the other reviewers. I gave them a try for several years but the customer service was terrible. Just like the others, it was very hard to close my account and get my "fiat" back. One other hassle is the reporting requirement in the U.S. every year with documentation. Just not worth the trouble in my opinion."

BBB Review
William R
1 star

Is Goldmoney a Scam?

GoldMoney is not a scam. It is a legitimate company, publicly traded on the Toronto Stock Exchange and operating globally. The company's rating of 2/5 on Focus on the User, while not high, further attests to its real presence in the precious metals market.

Goldmoney Pros and Cons


  • Pro: Global Reach - GoldMoney operates on a global scale, providing services to clients in more than 150 countries.
  • Pro: Diverse Services - The company offers a wide range of services, from bullion trading to jewelry manufacturing.


  • Con: Limited Customer Perception - The company has received an average rating of 2/5 on Focus on the User.
  • Con: Niche Market Focus - GoldMoney primarily focuses on precious metals, which may not appeal to all investors.

Goldmoney Services and Products

GoldMoney offers a comprehensive suite of services and products centered around precious metals. These include:

  • Precious Metal Custody and Storage - Safekeeping of gold and other precious metals.
  • Bullion Trading - Buying and selling of gold bullion.
  • Coin Retailing - Sale of gold coins and other precious metal coins.
  • Jewelry Manufacturing - Production of jewelry from precious metals.
  • Wealth Services - Management and advisory services for precious metal investments.
  • Card Services - Offering cards linked to precious metal accounts.
  • Tax-Free Retirement Accounts - Retirement accounts backed by precious metals.

Goldmoney FAQ

Is Goldmoney a reputable company?

GoldMoney is considered reputable, with a global presence and a range of financial services in precious metals.

How long has Goldmoney been in business?

GoldMoney was founded in 2001.

How does Goldmoney work?

GoldMoney operates as a precious metals investment company, providing services such as metal custody, trading, and storage.

Before Investing With Goldmoney

Consider obtaining . This guide can assist in making informed investments in precious metals.

Goldmoney Homepage

Contact Goldmoney

  • Founded: 2001
  • Alternate Name:
  • Category: Precious Metals Investment Company

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