BullionVault Reviews & Complaints: Scam or Reputable?

Google: N/a
BBB: 1.5/5 B-
Trustpilot: 4.6/5

BullionVault is a precious metals investment company based in London, England. They specialize in offering an online brokerage platform for buying, selling, and storing gold, silver, and platinum. This platform is unique for its cost-effectiveness, security, and accessibility, particularly appealing to private investors. The company, founded in 2005, has grown significantly, reflecting its solid reputation among users. BullionVault's average rating by Focus on the User is 3.5/5.

Jump To:

Featured Reviews

Top Review

Maxim S
5 stars

"I'm using BullionVault as my main saving account for more then 13 years already. Excellent and unique service, highly recommend for every fellow gold bug..."

Read Reviews

Top Complaint

C Hartley
1 star

"You can't view your bullion. Why? Could it be alleged that they actually don't hold it. I had nothing but issues with them When I wanted my gold and asked them to send it to..."

Read Complaints

What is BullionVault?

BullionVault operates as an online brokerage, enabling private investors worldwide to access professional-grade bullion markets. Founded on March 1, 2005, by Paul Tustain, it stands out for its innovative approach to bullion trading. The company initially raised significant equity funding to create a robust inventory of gold bars and currency, essential for its operations. Its platform facilitates direct ownership of gold, silver, and platinum, stored securely in a variety of international locations. BullionVault is renowned for its considerable financial strength, demonstrated by substantial investments from the World Gold Council and Augmentum Capital. As of 2023, it serves over 100,000 active customers across more than 175 countries, holding around $4.1 billion in stored bullion, surpassing reserves held by many central banks.

BullionVault Ratings

BullionVault Reputation

Focus on the User Review
Focus on the User
3.5/5 stars
2324 reviews (Aggregated)
Google Reviews
Google Reviews
N/a stars
N/a reviews
BBB Reviews
1.5/5 stars B-
1 review
Trustpilot Reviews
4.6/5 stars
2323 reviews

Exclusive Offer: FREE Coin When Opening Gold IRA

FotU Coin
BullionVault Reviews

Top BullionVault Reviews

5 starsFeatured

"I'm using BullionVault as my main saving account for more then 13 years already. Excellent and unique service, highly recommend for every fellow gold bug."

Maxim S
5 stars
5 starsFeatured

"An excellent organisation to deal with. Helpful and friendly staff, knowledgeable. I use their autoinvest facility ~ so set it and forget it! Highly recommend."

Jeannette D
5 stars
5 starsFeatured

"The best company I’ve ever dealt with they are straightforward honest and they are very supportive if you’re looking to work with the platform that invests in commodities Highly and only advise to use them."

Nathan N
5 stars
BullionVault Complaints

Worst BullionVault Complaints

1 starFeatured

"You can't view your bullion. Why? Could it be alleged that they actually don't hold it. I had nothing but issues with them When I wanted my gold and asked them to send it to me at a cost of £150, it came from a different location. But then they said I'll send the other a month later, and then said it would cost another £150. I sold it online and took the money. Worse company I have ever dealt with. I was glad to get away from them. I went to a local bullion dealer and have the physical gold in my hands. I think they are just traders like a stock market."

C Hartley
1 star
1 starFeatured

"Everything is simple and fine until the moment u try to get your money back! That's where things get complicated. I've already filled tons of papers, made selfies with id documents and sent them other official documents, and what I got is another bunch of papers. Now I have proof somehow that it is my money (note, nobody asked about that when they accepted this money, only when I asked it back)."

1 star
1 starFeatured

"They might have been good. 2020 they are not good. Communication is terrible. My husband died of Covid in April I am still trying to get his account in order. Terrible service even though I am beneficiary!!!!!!! Robert Nigg is not any help And they are going to charge me $250 to do anything. I still have no idea how much money is in my husband’s vault."

Nancy G
1 star

Is BullionVault a Scam?

BullionVault is not a scam. Its legitimacy is underscored by its large user base, significant holdings in precious metals, and recognition within the industry, including awards for innovation and international trade. The company's average rating of 3.5/5 by Focus on the User further attests to its reliability and trustworthiness in the precious metals market.

BullionVault Pros and Cons


  • Cost-Effective and Secure: Offers one of the most affordable and secure ways to buy, sell, and store precious metals.
  • Global Accessibility: Accessible to clients worldwide, providing a diverse and extensive market reach.


  • Complex for Beginners: The trading platform might be complex for new investors.
  • Limited Physical Access: While secure, the physical access to stored metals can be limited.

BullionVault Services and Products

BullionVault provides a range of services and products focused on precious metals. These include:

  • Buying and Selling Gold, Silver, and Platinum: Offers a secure online platform for trading these metals.
  • Secure Storage: Provides secure storage facilities for precious metals in multiple locations worldwide.
  • Investment Services: Offers services tailored for both individual and institutional investors in precious metals.

BullionVault FAQ

Is BullionVault a reputable company?

Yes, BullionVault is reputable, with a strong track record, significant industry recognition, and a large global customer base.

How long has BullionVault been in business?

BullionVault has been in business since 2005.

Who is the owner of BullionVault?

BullionVault is owned by Galmarley Limited.

How does BullionVault work?

BullionVault operates an online platform for buying, selling, and storing gold, silver, and platinum, offering direct ownership to its clients.

Before Investing With BullionVault

Before investing with BullionVault, consider obtaining . This guide can assist in making informed decisions about investing in precious metals.

BullionVault Homepage

Contact BullionVault

  • Address: 575 Madison Avenue, 10th Floor, New York, NY 10022-2511
  • Phone: (212) 605-0198
  • Founded: 2005
  • Alternative Name: Bullion Vault
  • Business Contacts:
    • Paul Tustain, CEO
    • Robert Glynne
  • Category: Precious Metals Investment Company
Social Media
BullionVault Address

BullionVault Alternatives

ITM Trading Review

ITM Trading | 4.9/5 Rating

ITM Trading specializes in gold and silver products, offering personalized strategies for wealth protection through precious metals, along with educational resources for investors.
Swiss America Trading Corporation Review

Swiss America Trading Corporation | 4.8/5 Rating

Swiss America Trading Corporation focuses on helping clients diversify their portfolios with precious metals, particularly gold and silver, and provides market insights and investment advice.
Blanchard and Company Review

Blanchard and Company | 4.8/5 Rating

Blanchard and Company is a leading dealer in precious metals and rare coins, known for its comprehensive investment services including portfolio management and market analysis.
Fidelitrade Review

Fidelitrade | 4.7/5 Rating

Fidelitrade offers a range of services including buying, selling, and storage of precious metals, catering to individual investors and institutional clients with a focus on secure transactions.
Goldline Review

Goldline | 4.6/5 Rating

Goldline is a prominent dealer in gold and silver coins and bars, offering a variety of investment products along with comprehensive customer support and educational resources.
Cornerstone Bullion Review

Cornerstone Bullion | 4/5 Rating

Cornerstone Bullion specializes in gold and silver bullion, providing personalized service to investors looking to hedge against economic uncertainty with precious metals.
McAlvany Precious Metals Review

McAlvany Precious Metals | 4/5 Rating

McAlvany Precious Metals offers a variety of gold, silver, platinum, and palladium products, and is known for its expertise in building precious metals portfolios and wealth protection strategies.
Monex Review

Monex | 4/5 Rating

Monex is a well-established dealer in precious metals, offering a wide range of gold, silver, platinum, and palladium products, along with market analysis and investment services.
Investment Rarities Inc Review

Investment Rarities Inc | 3.5/5 Rating

Investment Rarities Inc focuses on silver and gold investment options, providing a wealth of knowledge and services for building and managing a precious metals portfolio.
Kitco Review

Kitco | 3.3/5 Rating

Kitco is a leader in the precious metals industry, offering a wide array of gold, silver, platinum, palladium products, and market news, along with metal refining services.

USAGOLD | 3/5 Rating

USAGOLD is a traditional, full-service bullion dealer, specializing in modern and historic gold and silver coins and bullion for private investors.
SchiffGold Review

SchiffGold | 3/5 Rating

SchiffGold focuses on gold and silver investments, offering brokerage services and market analysis, and is known for its educational approach to helping clients understand the precious metals market.
Goldmoney Review

Goldmoney | 2/5 Rating

Goldmoney provides a platform for buying, selling, and storing precious metals, and offers additional services such as metal-backed financial products and a gold-based payment network.
Vanguard Review

Vanguard | 2/5 Rating

Vanguard offers a range of investment products including precious metals funds and ETFs, catering to investors looking to add gold, silver, and other metals to their investment portfolios.
Schwab Precious Metals Review

Schwab Precious Metals | 1.6/5 Rating

Schwab Precious Metals allows investors to trade in precious metals and related ETFs, providing a range of investment options within the precious metals sector.
Fidelity Investments Review

Fidelity Investments | 1.4/5 Rating

Fidelity Investments offers various investment options in the precious metals sector, including mutual funds and ETFs, for investors seeking to diversify their portfolios with gold, silver, and other metals.

Discover How to Effortlessly Rollover Gold Into Your IRA

Our free eBook covers everything you need to know before you start diverisfying your retirement with precious metals like gold or silver.

Was this resource helpful? Share it with your friends!

Disclaimer: Content on this website is not intended to be used as financial advice. It is not to be used as a recommendation to buy, sell, or trade an asset that requires a licensed broker. Consult a financial advisor.

Speak With An Expert, Learn More About Diversifying IRA With Gold