APMEX Reviews & Complaints: Scam or Reputable?

APMEX
Google: N/a
BBB: 4.06/5 A+
Trustpilot: 1.8/5

APMEX, a precious metals dealer, is located in Oklahoma City, Oklahoma. The company specializes in selling bullion, precious metals, coins, and other numismatic items. APMEX has an average rating of 3/5 by Focus on the User.

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Featured Reviews

Top Review

Featured
Jim M
5 stars
USA

"Received my American Eagles May 6. Order was placed May 3. Shipping via United Parcel Service (UPS). Mine came shipped in a sealed plastic Bag. Each coin is in a..."

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Top Complaint

Featured
Priya S
1 star
USA

"An absolute nightmare!! Stay away from here. They make you run on loops, gather all information and poke your eye again and again. I would rate less than 1 if I could. I ordered..."

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What is APMEX?

APMEX, Inc., founded in 2000 by Scott Thomas, has established itself as the world's largest online retailer of precious metals, boasting over $11 billion in transactions. Based in Oklahoma City, Oklahoma, APMEX offers a diverse range of over 20,000 products including gold, silver, platinum, and palladium coins, bars, bullion rounds, collectibles, and other numismatic products sourced from various mints around the globe. The company caters to a wide range of clients, from collectors and investors to wholesale dealers. APMEX is known for its extensive product selection, including government-issued coins and bars, as well as jewelry, collectibles, and investment-grade bullion items from more than 90 different mints and refineries worldwide.

In its over two decades of operation, APMEX has undergone significant growth and development. Starting as Edmond Coins in Edmond, Oklahoma, the company transitioned to an online platform, APMEX.com, in 2004. This move expanded its reach, allowing it to serve customers globally. APMEX has introduced various branded products, such as the 1 oz Silver APMEX Bar, and established partnerships with entities like eBay and PCGS. Furthermore, APMEX is an authorized purchaser of U.S. Mint Gold and Platinum bullion coins, adding to its credibility and product range.

APMEX Ratings

APMEX Reputation

Focus on the User Review
Focus on the User
3/5 stars
8087 reviews (Aggregated)
Google Reviews
Google Reviews
N/a stars
N/a reviews
BBB Reviews
BBB
4.06/5 A+
201 reviews
Trustpilot Reviews
Trustpilot
1.8/5 stars
7886 reviews

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APMEX Reviews

Top APMEX Reviews

5 starsFeatured

"Received my American Eagles May 6. Order was placed May 3. Shipping via United Parcel Service (UPS). Mine came shipped in a sealed plastic Bag. Each coin is in a plastic holder and the bag was placed in a sealed plastic box. The box is shipped in a cardboard box. Used a SIGMA tester and coins are legit Eagles. I was hesitant after reading the negative reviews. Once you place your order you need to watch your email for a verification message and to call them so they can verify your identity and shipping address."

Jim M
USA
5 stars
5 starsFeatured

"Bought the '2016-WPCGS PR70DCAM Silver Eagle - 30th Anniversary First Day of Issue - Philadelphia Lettered Edge' Great coin! Fast shipping too!"

Chris S
USA
5 stars
5 starsFeatured

"Just reached select status I've ordered 2 1/2 gram bars so far both exchanges went perfectly well with delivery, so far ups made me sign for package USPS did not but I'm still happy with service looking forward to further investments with apmex."

Mike M
USA
5 stars
APMEX Complaints

Worst APMEX Complaints

1 starFeatured

"An absolute nightmare!! Stay away from here. They make you run on loops, gather all information and poke your eye again and again. I would rate less than 1 if I could. I ordered $17k worth of gold coins and It was shipped via ups that required adult signature, ups marked the order as delivered when I didn’t receive and there is no proof of delivery when asked except their ups was there. Which UPS comes by everyday to my community. I let Apmex know, called 100s of times and sent many emails, they made me go around get bunch of proofs for a month, never shared any info when asked about UPS shipment investigation process or proof. Said they will refund or send the package at the end and UPS Marked the package lost paid the claim to APMEX. But APMEX Kept both my money and UPSs money and denied the case and said they won’t speak to me anymore. I highly don’t recommend them. Please save yourself from their scams.. APMEX has pocketed my hard earned, penny by penny saved $17k and caused lot of distress from last 1month."

Priya S
USA
1 star
1 starFeatured

"I purchased an American Gold Eagle 1 oz coin (random year)The coin has a large dull/hazey area in the center of the double eagle side. I tried to submit a review on the APMEX site and they refused to post it.In fact, they have completely deleted the pending review from my APMEX account. (note: my review clearly met the APMEX guidelines and contained nothing inappropriate)IT IS NO SURPRISE that the APMEX site shows so many perfect 5 star ratings on its products and services. UPDATE REGARDING APMEX RESPONSE:my review was clearly about the condition of the product I purchased from APMEX."dull/hazey area in the center of the double eagle side" of a coin I purchased from APMEX.So, the response makes no sense whatsoever and demonstrates they are screening out negative reviews in violation of their own guidelines!I will purchase elsewhere in the future as I prefer to deal with companies that have integrity."

Tom S
USA
1 star
1 starFeatured

"Item supposed to arrive on 16 Nov 2021 but was delayed due to duty tax issues.Item delivery rearranged to 18 November 2021. However, the UPS man did not turn up on 18 Nov despite me waiting the whole evening. Called twice but never receive any call from delivery man still. I am still waiting, not knowing what happened to my item?"

Joseph L
USA
1 star

Is APMEX a Scam?

APMEX is not a scam. The company's legitimacy is backed by its long-standing operation since 2000, a significant online presence, and a strong reputation within the precious metals industry. The rating by Focus on the User further supports its credibility.

APMEX Services and Products

APMEX offers a range of products in gold, silver, platinum, and palladium, including coins, bars, jewelry, collectible coins, rare currency, and commemorative items. They buy and sell bullion, numismatics, semi-numismatics, rare coins, and currency. APMEX’s customers include collectors, investors, and wholesale dealers.

APMEX FAQ

Is APMEX a reputable company?

Yes, APMEX is reputable, evidenced by its A+ rating from the Better Business Bureau and membership in the American Numismatic Association.

How long has APMEX been in business?

APMEX was founded in 2000.

Who is the owner of APMEX?

APMEX was founded and is owned by Scott Thomas.

What types of precious metals does APMEX offer?

APMEX offers gold, silver, platinum, and palladium products.

How does APMEX work?

APMEX operates as an online retailer, selling a wide range of precious metals products to customers globally.

Before Investing With APMEX

Consider obtaining to help make the best investments possible in precious metals.

APMEX Homepage

Contact APMEX

This company's customer service contact details and social media accounts are available for those needing assistance or more information about APMEX.

  • Address: 226 Dean A McGee Ave, Oklahoma City, OK 73102, United States
  • Phone: 1(405)595-2100
  • Founded: 2000
  • Alternative Name: Apmex, Inc.
  • Business Contacts:
    • Kelly Milligan, Director of Sales and Service
  • Category: Precious Metals Dealer
Social MediaBusiness Hours
  • Saturday - Closed
  • Sunday - Closed
  • Monday - 8a.m.–8p.m.
  • Tuesday - 8a.m.–8p.m.
  • Wednesday - 8a.m.–8p.m.
  • Thursday - 8a.m.–8p.m.
  • Friday - 8a.m.–6p.m.
APMEX Address

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