APMEX Reviews, Complaints, Contact


Overview of APMEX.com

APMEX (American Precious Metals Exchange) is a premier online retailer and marketplace, specializing in the buying, selling, and trading of precious metals such as gold, silver, platinum, and palladium. Founded in 1999 and headquartered in Oklahoma City, Oklahoma, APMEX has grown to be one of the largest and most reputable organizations in the precious metals industry. Their dedication to excellent customer service, transparency, and market expertise has cemented their position as a trusted and reliable source for investors and collectors alike.

With an extensive inventory of high-quality products, including coins, bars, and rounds, APMEX caters to a diverse clientele, ranging from first-time buyers to experienced investors. Their user-friendly website allows for seamless navigation, empowering customers to explore the wide variety of precious metals options available. Additionally, APMEX offers a wealth of educational resources, providing valuable insights into the world of precious metals investing.

APMEX's commitment to customer satisfaction extends beyond its online platform, as the company also offers personalized services through its team of expert account representatives. These professionals work diligently to understand each client's unique needs and goals, ensuring that they receive the best possible solutions for their precious metals investments.

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Business Information

  • Years in Business: 22
  • Alternate Name: Apmex, Inc.
  • Business Contacts:
    • Kelly Milligan, Director of Sales and Service

Business Contact Information

  • Address: 226 Dean A McGee Ave, Oklahoma City, OK 73102, United States
  • Phone: 1(405)595-2100
  • Hours:
    • Saturday - Closed
    • Sunday - Closed
    • Monday - 8a.m.–8p.m.
    • Tuesday - 8a.m.–8p.m.
    • Wednesday - 8a.m.–8p.m.
    • Thursday - 8a.m.–8p.m.
    • Friday - 8a.m.–6p.m.
226 Dean A McGee Ave, Oklahoma City, OK 73102, United States

Website Contact

Customer Reviews

See the ratings of APMEX from the top review websites below:

Company Ratings

  • Trustpilot: 2.2 stars, 7,767 reviews
  • Google Reviews: 4.8 stars, 796 reviews
  • BBB: A 4.02 stars, 204 reviews
Top Reviews

"2016-WPCGS PR70DCAMSilver Eagle - 30th AnniversaryFirst Day of Issue - Philadelphia Lettered EdgeGreat coin! Fast shipping too!"

- Chris Spiegel

5 stars

"Received my American Eagles May 6. Order was placed May 3. Shipping via United Parcel Service (UPS). Mine came shipped in a sealed plastic Bag. Each coin is in a plastic holder and the bag was placed in a sealed plastic box. The box is shipped in a cardboard box. Used a SIGMA tester and coins are legit Eagles. I was hesitant after reading the negative reviews. Once you place your order you need to watch your email for a verification message and to call them so they can verify your identity and shipping address."

- Jim M

5 stars

"Just reached select status I've ordered 2 1/2 gram bars so far both exchanges went perfectly well with delivery, so far ups made me sign for package USPS did not but I'm still happy with service looking forward to further investments with apmex"

- Mike M

5 stars

Worst Reviews & Complaints

"An absolute nightmare!! Stay away from here. They make you run on loops, gather all information and poke your eye again and again.I would rate less than 1 if I could.I ordered $17k worth of gold coins and It was shipped via ups that required adult signature, ups marked the order as delivered when I didn’t receive and there is no proof of delivery when asked except their ups was there. Which UPS comes by everyday to my community. I let Apmex know, called 100s of times and sent many emails, they made me go around get bunch of proofs for a month, never shared any info when asked about UPS shipment investigation process or proof. Said they will refund or send the package at the end and UPS Marked the package lost paid the claim to APMEX. But APMEX Kept both my money and UPSs money and denied the case and said they won’t speak to me anymore.I highly don’t recommend them. Please save yourself from their scams..APMEX has pocketed my hard earned, penny by penny saved $17k and caused lot of distress from last 1month."

- Priya S

1 star

"I purchased an American Gold Eagle 1 oz coin (random year)The coin has a large dull/hazey area in the center of the double eagle side. I tried to submit a review on the APMEX site and they refused to post it.In fact, they have completely deleted the pending review from my APMEX account. (note: my review clearly met the APMEX guidelines and contained nothing inappropriate)IT IS NO SURPRISE that the APMEX site shows so many perfect 5 star ratings on its products and services.UPDATE REGARDING APMEX RESPONSE:my review was clearly about the condition of the product I purchased from APMEX."dull/hazey area in the center of the double eagle side" of a coin I purchased from APMEX.So, the response makes no sense whatsoever and demonstrates they are screening out negative reviews in violation of their own guidelines!I will purchase elsewhere in the future as I prefer to deal with companies that have integrity."

- Tom Safko

1 star

"Item supposed to arrive on 16 Nov 2021 but was delayed due to duty tax issues.Item delivery rearranged to 18 November 2021. However, the UPS man did not turn up on 18 Nov despite me waiting the whole evening. Called twice but never receive any call from delivery man still. I am still waiting, not knowing what happened to my item?"

- Joseph Leong

1 star

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Disclaimer: Content on this website is not intended to be used as financial advice. It is not to be used as a recommendation to buy, sell, or trade an asset that requires a licensed broker. Consult a financial advisor.

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