American Gold Exchange Reviews, Overview, Complaints

American Gold Exchange

Overview

Since its founding in 1998, American Gold Exchange has been a prominent precious metals and rare coin company focusing in direct sales to the public as well as dealer-to-dealer transactions. AGE has access to a wide variety of gold and silver coins and bars from a network of vendors across the United States and Europe.

You can view the complete details in our review of how this company is performing below.

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American Gold Exchange Review

Company Details

Company Ratings

Below are listed American Gold Exchange's ratings on the most trusted review platforms.

Customer Reviews

Listed below are some of the most viewed customer reviews for American Gold Exchange.

Shirley Gipson, 5 stars
Star Review

"When I contacted AGE to inquire about precious metals, Tom answered the phone and was very patient with a newbie investor.He has been our go to advisor every since.I’ve experienced nothing but professionalism through all transactions (no matter what size) and highly recommend American Gold Exchange."

Haya Toumy, 5 stars
Star Review

"Trustworthy, great advice, I had a positive experience with them. I can call them my trusted go-to coin dealer."

Alec Chapman, 5 stars
Star Review

"Dana is the absolute best gold dealer around. Great prices and excellent service. I am very glad I know Dana and I highly recommend him to all my friends and family. Look no further as you've found the best place in the country to buy precious metals!"

Customer Complaints

Here is a list of complaints filed by customers for American Gold Exchange:

Rick Stacy, 1 star (Company Responded)

"Paul never replied to my e-mails.. I was disappointed with the quality of gold coins, and after buying a dozen of them... Nothing!Ususally 5 star, but for this purchase I give them a 1."

Response From Company Owner:

"Dear Mr. Stacy, We are sorry that you were not completely satisfied with your last order. According to our records, Paul responded to your email within 30 minutes of receiving it on March 23, offering to replace any coins you weren't completely happy with. I personally sent a follow-up email on April 1, and then tried to reach you by telephone, again offering to replace any coins you didn’t like and pay for shipping in both directions. At AGE, customer service is our highest priority. Our policy is to make sure everyone is completely satisfied with every transaction. We look closely at each coin we sell for quality control, to ensure that everything we deliver is at or above industry standards. Again, we're sorry that you feel we underperformed in this instance. Your business is very important to us. Please call us at 1-800-613-9323. We are more than happy to resolve this issue to your satisfaction. Sincerely, Dana Samuelson, President, American Gold Exchange, Inc."

Social Media Profiles

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